Process expert Will Davenport explains why firms need to achieve automation excellence with back office processes… Continue reading How Robotic Process Automation Can Help Create Real Value
Daily Archives: December 2, 2019
Neustar and TRUSTID Introduce Inbound Authentication Solution for Call Centres
Neustar®, Inc., a global information services company and leader in identity resolution, has introduced a new product offering, Inbound Authentication Pro, the industry’s first inbound authentication solution to verify the call and the caller through a single solution. Continue reading Neustar and TRUSTID Introduce Inbound Authentication Solution for Call Centres
Silverstone selects Thunderhead to Power Fan Engagement
Thunderhead, the global leader in Customer Engagement and Journey Orchestration technology has been selected by Silverstone to deliver fan engagement. Silverstone, the spiritual home of British motor sport and Formula 1® British Grand Prix, is a renowned world-class venue and destination for motor sport enthusiasts around the globe. Continue reading Silverstone selects Thunderhead to Power Fan Engagement
Ameyo Gains Enterprise Contact Center Market Share in Emerging Markets, Set to Grow at 50%
Leading customer engagement software provider ‘Ameyo’ announced its three recent enterprise client wins in the real estate and banking & insurance sector across emerging geographies. Continue reading Ameyo Gains Enterprise Contact Center Market Share in Emerging Markets, Set to Grow at 50%
Unbabel Triumphs at ‘ECCCSA’ Awards with Concentrix Customer Service Partnership
Unbabel, the AI+human translation platform, today announced that it has won the European Contact Centre and Customer Service Award (ECCCSA) for “Best Innovation in Customer Service”, thanks to a joint case-study with Concentrix. Continue reading Unbabel Triumphs at ‘ECCCSA’ Awards with Concentrix Customer Service Partnership