Stay ahead of the game with high volume contact handling

According to research from Salesforce, 80% of customers say that the experience a company provides is as important as its products and services. It is now more vital than ever for contact centres to be able to cope with high levels of demand, because customers are demanding better experience from every service. Contact centres need to be reachable anytime, anywhere and by any means.

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Ribbon and Amazon Partner to Deliver Real-Time, Automated Call Analytics and Recording

Ribbon Communications, a global software leader in secure and intelligent cloud communications solutions announced that it has expanded its collaboration with Amazon Web Services (AWS) to enable simplified forwarding of Voice over Internet Protocol (VoIP) audio streams to Amazon Chime Voice Connector by using Session Initiation Protocol-based Media Recording (SIPREC). Continue reading Ribbon and Amazon Partner to Deliver Real-Time, Automated Call Analytics and Recording

BridgeClimb Reaches the Cloud with RingCentral’s Cloud Communications and Contact Centre Solutions

BridgeClimb, the operator of Sydney’s iconic Harbour Bridge experience, has selected RingCentral Australia, a wholly owned subsidiary of RingCentral, to enable multichannel communications and customer service. Looking to replace its legacy on-premise infrastructure, BridgeClimb has deployed RingCentral Office® and RingCentral Contact Centre™ solutions across its entire staff. The implementation and cutover took place in October 2019. Continue reading BridgeClimb Reaches the Cloud with RingCentral’s Cloud Communications and Contact Centre Solutions

iperceptions Announces iper.loop, an Evolution in its Customer Experience Management Capabilities

iperceptions, a global leader in Customer Experience Management (CEM) solutions announced the public release of iper.loop, helping brands close the feedback loop with customers in real-time and pinpoint where in the customer journey their customers experience the most friction. Continue reading iperceptions Announces iper.loop, an Evolution in its Customer Experience Management Capabilities

[24]7.ai Earns Top Score in Opus Research’s Decision Makers’ Guide to Enterprise Intelligent Assistants Report 2019 Edition

[24]7.ai, a global leader in intent-driven customer engagement solutions, today announced that its flagship product [24]7 AIVA was awarded a top rating in the Intelligent Assistant sector report from Opus Research. Continue reading [24]7.ai Earns Top Score in Opus Research’s Decision Makers’ Guide to Enterprise Intelligent Assistants Report 2019 Edition