Cromwell puts Confirmit at heart of strategic Customer Experience Programme

Cromwell, a leading UK and international supplier of high-quality industrial tools and services, has launched a strategic Customer Experience (CX) programme, underpinned by Confirmit Horizons, to enhance its long-term commitment to delivering a truly customer-focused service. Continue reading Cromwell puts Confirmit at heart of strategic Customer Experience Programme

TELUS International to Acquire Competence Call Center

TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, is pleased to announce plans to acquire Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation. Continue reading TELUS International to Acquire Competence Call Center

TELUS Corporation announces agreement to acquire Competence Call Center through TELUS International

TELUS Corporation, through TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, announced that it has agreed to acquire privately-owned Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation, for approximately €915 million (approximately C$1.3 billion) consisting of debt and equity, subject to customary closing adjustments. Continue reading TELUS Corporation announces agreement to acquire Competence Call Center through TELUS International