The UK’s most recommended Bed Retailer, Dreams is set to replace its siloed customer engagement platform with a single integrated solution from Netcall that will deliver a seamless experience to customers across all its service channels. Continue reading Bed retailer Dreams to elevate customer experience to ‘unrivalled’ levels
Daily Archives: December 5, 2019
Cromwell puts Confirmit at heart of strategic Customer Experience Programme
Cromwell, a leading UK and international supplier of high-quality industrial tools and services, has launched a strategic Customer Experience (CX) programme, underpinned by Confirmit Horizons, to enhance its long-term commitment to delivering a truly customer-focused service. Continue reading Cromwell puts Confirmit at heart of strategic Customer Experience Programme
TELUS International to Acquire Competence Call Center
TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, is pleased to announce plans to acquire Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation. Continue reading TELUS International to Acquire Competence Call Center
TELUS Corporation announces agreement to acquire Competence Call Center through TELUS International
TELUS Corporation, through TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, announced that it has agreed to acquire privately-owned Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation, for approximately €915 million (approximately C$1.3 billion) consisting of debt and equity, subject to customary closing adjustments. Continue reading TELUS Corporation announces agreement to acquire Competence Call Center through TELUS International
Kustomer Raises $60 Million To Further Transform Customer Service
Kustomer, the SaaS platform reimagining enterprise customer service, announced it raised $60 million in Series E funding. This latest round of financing was led by Coatue with participation from current investors Tiger Global Management and Battery Ventures. Continue reading Kustomer Raises $60 Million To Further Transform Customer Service
Cerebri AI Announces $7 Million Financing
Cerebri AI, which develops and sells CVX, one of the most sophisticated customer experience (CX) platforms in the world using AI and reinforcement learning to drive customer engagement and financial success announced a capital infusion of $7 million from new investor Arcis Capital Partners and existing investors. Continue reading Cerebri AI Announces $7 Million Financing
Zendesk Talk Partner Edition Expands Amazon Connect Support
Zendesk announced a strategic, go-to-market solution package based upon an enhanced integration between Amazon Connect and Zendesk Talk Partner Edition. Continue reading Zendesk Talk Partner Edition Expands Amazon Connect Support