Confirmit has announced a tranche of new features to its Confirmit Horizons platform. Together, they provide a seamless digital experience that delivers richer insights from Customer Experience and research programmes. The latest innovations simplify the challenges of understanding and acting on digital feedback. Continue reading Confirmit announces AI-driven digital experience solutions
Daily Archives: December 10, 2019
Norwegian Selects Boxever To Power Its Long-term Customer-centric Personalisation Strategy
Boxever, the AI-driven personalisation platform is announcing a five-year contract with Norwegian Air Shuttle to provide its solutions as the backbone of the airline’s long-term personalisation strategy. The airline’s multi-year plans include an extensive roadmap to deliver a more relevant, personalised customer experience across all of its customer interactions. Continue reading Norwegian Selects Boxever To Power Its Long-term Customer-centric Personalisation Strategy
LiveVox Acquires Teckst, Expanding Omnichannel Engagement Capability for the Enterprise
LiveVox, the leading provider of customer service and digital engagement tools announced the acquisition of privately-held Teckst, a leader in enterprise messaging, whose platform enables real-time interactions across all major and emerging messaging channels (e.g., SMS, WhatsApp, FB Messenger, and Viber). Continue reading LiveVox Acquires Teckst, Expanding Omnichannel Engagement Capability for the Enterprise
TTEC Names Jonathan Lerner as President, TTEC Digital
TTEC welcomed Jonathan Lerner as President of TTEC Digital. In this executive leadership role, Mr. Lerner will drive accelerated growth through the expansion of TTEC Digital’s cloud-based technology portfolio, which enables digital transformation for brands around the world. Continue reading TTEC Names Jonathan Lerner as President, TTEC Digital
OnviSource Introduces Liaa™ Intelligent Virtual Agent
OnviSource announced the release of its new solution for AI-driven chatbot and self-service capability, Liaa Intelligent Virtual Agent (IVA) Version 2.0 for contact centres and enterprises of all sizes, powered by Company’s proprietary Robotic Process Automation and multi-engine artificial intelligence (AI), iMachine™. Continue reading OnviSource Introduces Liaa™ Intelligent Virtual Agent
Observe.AI Raises $26 Million
Observe.AI, the leader in AI-powered agent enablement for voice customer service announced a $26 million Series A financing led by Scale Venture Partners, with participation from Nexus Venture Partners, Steadview Capital, 01 Advisors, and Emergent Ventures. Continue reading Observe.AI Raises $26 Million