Nearly two-thirds of consumers worldwide say they’d like the ability to message with brands, according to LivePerson’s Consumer Preferences for Conversational Commerce survey

LivePerson, a global leader in conversational commerce solutions, announces the findings of its Consumer Preferences for Conversational Commerce survey examining consumer attitudes and preferences around brand interactions, messaging, and chatbots. Continue reading Nearly two-thirds of consumers worldwide say they’d like the ability to message with brands, according to LivePerson’s Consumer Preferences for Conversational Commerce survey

8×8 Launches Free, Unlimited Video Meetings Solution

8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions powered by one global cloud communications platform announced the availability of a free, standalone version of 8×8 Video Meetings, enabling people to digitally meet in seconds and collaborate instantaneously without restrictions. Continue reading 8×8 Launches Free, Unlimited Video Meetings Solution

Five9 to Acquire Whendu’s iPaaS Platform to Accelerate Enterprise Adoption of Cloud Contact Centres

Five9 announced the execution of a definitive agreement to acquire Whendu’s iPaaS platform, which is designed for the specific needs of the contact centre. Whendu helps accelerate the contact centre migration to the cloud by making it easier for enterprises to integrate with their existing environment and carry forward customized business processes. Continue reading Five9 to Acquire Whendu’s iPaaS Platform to Accelerate Enterprise Adoption of Cloud Contact Centres

Avaya Brings Flexible UC and CC Consumption Model To EMEA & APAC Regions With IX™ Subscription Program

Avaya launched its new Avaya IXTM Subscription program in the international market, making it easier than ever for EMEA and APAC customers to purchase and consume Avaya’s world-class communications and collaboration solutions to drive their business growth. Continue reading Avaya Brings Flexible UC and CC Consumption Model To EMEA & APAC Regions With IX™ Subscription Program

Passage AI Partners with Talkdesk To Offer Highly Accurate AI Chatbot Technology For Cloud-Based Contact Centres Around the World

Passage AI, a leader in AI-enabled conversational interfaces announced it has partnered with Talkdesk to deliver sophisticated and highly accurate AI chatbot experiences through the Talkdesk platform. Talkdesk offers one of the industry’s leading cloud-based contact centre platforms, used by large enterprises and small businesses around the world. Continue reading Passage AI Partners with Talkdesk To Offer Highly Accurate AI Chatbot Technology For Cloud-Based Contact Centres Around the World