AT&T Makes AT&T Office@Hand a Lead Offer for Unified Communications as a Service Solutions

AT&T is expanding its relationship with RingCentral making AT&T Office@Hand a lead offer for UCaaS solutions as part of its broad Voice and Collaboration portfolio. Based on the RingCentral® platform, AT&T Office@Hand brings extensive mobile-first voice, video, online meetings, messaging and team collaboration capabilities to businesses and vertical sectors worldwide. Continue reading AT&T Makes AT&T Office@Hand a Lead Offer for Unified Communications as a Service Solutions

Jacada and TM Group Form Strategic Customer Service RPA Partnership

Jacada, a leading worldwide provider of customer service robotic process automation (RPA), has announced a value added reseller agreement with TM Group. Headquartered in Denmark, TM Group provides advanced compliance solutions and customer engagement platforms for major financial services institutions and trading floors throughout the Nordics. Continue reading Jacada and TM Group Form Strategic Customer Service RPA Partnership

Selligent Marketing Cloud Named a Leader in Cross-Channel Campaign Management by Leading Independent Analyst Firm

Selligent Marketing Cloud (Selligent), the intelligent marketing and customer experience cloud platform announced that the company has been identified as one of two Leaders in Forrester Research Inc.’s report “The Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q4 2019.” Continue reading Selligent Marketing Cloud Named a Leader in Cross-Channel Campaign Management by Leading Independent Analyst Firm

Zoom Expands with Equinix to Future-Proof and Scale Its Video-First, Cloud-Native Architecture

Equinix, Inc., the global interconnection and data centre company, announced that Zoom Video Communications, Inc., a leading provider of video-first unified communications, will leverage Platform Equinix® to expand its globally distributed footprint in order to support the company’s worldwide growth objectives. Continue reading Zoom Expands with Equinix to Future-Proof and Scale Its Video-First, Cloud-Native Architecture

Vonage Expands Channel Programme Internationally, Names Industry Leader Adam Wilson UK Channel Lead

Vonage, a global business cloud communications leader, is launching its award-winning Channel Programme in the UK and has appointed industry leader Adam Wilson as UK Channel Lead, effective immediately. Mr. Wilson reports directly to Mario DeRiggi, SVP Channel Sales and Business Development. Continue reading Vonage Expands Channel Programme Internationally, Names Industry Leader Adam Wilson UK Channel Lead

7 ways AI is transforming customer service in the housing sector

Generation Rent presents a huge opportunity for developers in the flourishing Build-to-Rent market. Henry Jinman believes it’s also raising the bar for customer service across the entire housing sector. Here he explores the amazing potential of Artificial Intelligence (AI) to revolutionise the traditional tenant-landlord relationship. Continue reading 7 ways AI is transforming customer service in the housing sector

8×8 bolsters channel team in EMEA, appointing Keith Jackson as Director of Channel Sales

8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform announced the appointment of Keith Jackson as Director of Channel Sales, EMEA. Continue reading 8×8 bolsters channel team in EMEA, appointing Keith Jackson as Director of Channel Sales