EvaluAgent, a leading provider of customer service quality assurance and improvement software, has reported significant growth following the relaunch of its call centre quality monitoring platform. Continue reading Relaunch of quality assurance platform sees EvaluAgent’s revenue soar
Monthly Archives: November 2019
Westcon Becomes RingCentral Platinum Partner
Westcon, the global technology distributor announced that it has been named a Platinum Partner of RingCentral UK, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral. Continue reading Westcon Becomes RingCentral Platinum Partner
AT&T Makes AT&T Office@Hand a Lead Offer for Unified Communications as a Service Solutions
AT&T is expanding its relationship with RingCentral making AT&T Office@Hand a lead offer for UCaaS solutions as part of its broad Voice and Collaboration portfolio. Based on the RingCentral® platform, AT&T Office@Hand brings extensive mobile-first voice, video, online meetings, messaging and team collaboration capabilities to businesses and vertical sectors worldwide. Continue reading AT&T Makes AT&T Office@Hand a Lead Offer for Unified Communications as a Service Solutions
Jacada and TM Group Form Strategic Customer Service RPA Partnership
Jacada, a leading worldwide provider of customer service robotic process automation (RPA), has announced a value added reseller agreement with TM Group. Headquartered in Denmark, TM Group provides advanced compliance solutions and customer engagement platforms for major financial services institutions and trading floors throughout the Nordics. Continue reading Jacada and TM Group Form Strategic Customer Service RPA Partnership
Eckoh’s Secure Payment Portfolio wins the Anti-Fraud Solution of the Year 2019
Eckoh, the global provider of Secure Payment products and Customer Contact solutions, is pleased to announce it has won the Anti-Fraud Solution of the Year at the Payments Awards 2019. Continue reading Eckoh’s Secure Payment Portfolio wins the Anti-Fraud Solution of the Year 2019
Teleperformance wins big at 2019 ECCCSA’s and Global Sourcing awards
The ECCCSA (European Contact Centre & Customer Service Awards) awards took place on Tuesday evening in London and Teleperformance won six awards, including the main ‘Best Pan European Contact Centre’ category. Continue reading Teleperformance wins big at 2019 ECCCSA’s and Global Sourcing awards
Selligent Marketing Cloud Named a Leader in Cross-Channel Campaign Management by Leading Independent Analyst Firm
Selligent Marketing Cloud (Selligent), the intelligent marketing and customer experience cloud platform announced that the company has been identified as one of two Leaders in Forrester Research Inc.’s report “The Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q4 2019.” Continue reading Selligent Marketing Cloud Named a Leader in Cross-Channel Campaign Management by Leading Independent Analyst Firm
TTEC win 2 awards at the 2019 European Contact Centre & Customer Service Awards
TTEC has won 2 awards in recognition of delivering customer experience excellence in the European contact centre industry after being named finalist across 3 categories at the European Contact Centre & Customer Service Awards (ECCCSA’s), held in London. Continue reading TTEC win 2 awards at the 2019 European Contact Centre & Customer Service Awards
Zoom Expands with Equinix to Future-Proof and Scale Its Video-First, Cloud-Native Architecture
Equinix, Inc., the global interconnection and data centre company, announced that Zoom Video Communications, Inc., a leading provider of video-first unified communications, will leverage Platform Equinix® to expand its globally distributed footprint in order to support the company’s worldwide growth objectives. Continue reading Zoom Expands with Equinix to Future-Proof and Scale Its Video-First, Cloud-Native Architecture
Vonage Expands Channel Programme Internationally, Names Industry Leader Adam Wilson UK Channel Lead
Vonage, a global business cloud communications leader, is launching its award-winning Channel Programme in the UK and has appointed industry leader Adam Wilson as UK Channel Lead, effective immediately. Mr. Wilson reports directly to Mario DeRiggi, SVP Channel Sales and Business Development. Continue reading Vonage Expands Channel Programme Internationally, Names Industry Leader Adam Wilson UK Channel Lead