EvaluAgent, a leading provider of customer service quality assurance and improvement software, has reported significant growth following the relaunch of its call centre quality monitoring platform. Continue reading Relaunch of quality assurance platform sees EvaluAgent’s revenue soar
Monthly Archives: November 2019
Westcon Becomes RingCentral Platinum Partner
Westcon, the global technology distributor announced that it has been named a Platinum Partner of RingCentral UK, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral. Continue reading Westcon Becomes RingCentral Platinum Partner
AT&T Makes AT&T Office@Hand a Lead Offer for Unified Communications as a Service Solutions
AT&T is expanding its relationship with RingCentral making AT&T Office@Hand a lead offer for UCaaS solutions as part of its broad Voice and Collaboration portfolio. Based on the RingCentral® platform, AT&T Office@Hand brings extensive mobile-first voice, video, online meetings, messaging and team collaboration capabilities to businesses and vertical sectors worldwide. Continue reading AT&T Makes AT&T Office@Hand a Lead Offer for Unified Communications as a Service Solutions
Jacada and TM Group Form Strategic Customer Service RPA Partnership
Jacada, a leading worldwide provider of customer service robotic process automation (RPA), has announced a value added reseller agreement with TM Group. Headquartered in Denmark, TM Group provides advanced compliance solutions and customer engagement platforms for major financial services institutions and trading floors throughout the Nordics. Continue reading Jacada and TM Group Form Strategic Customer Service RPA Partnership
Eckoh’s Secure Payment Portfolio wins the Anti-Fraud Solution of the Year 2019
Eckoh, the global provider of Secure Payment products and Customer Contact solutions, is pleased to announce it has won the Anti-Fraud Solution of the Year at the Payments Awards 2019. Continue reading Eckoh’s Secure Payment Portfolio wins the Anti-Fraud Solution of the Year 2019
Teleperformance wins big at 2019 ECCCSA’s and Global Sourcing awards
The ECCCSA (European Contact Centre & Customer Service Awards) awards took place on Tuesday evening in London and Teleperformance won six awards, including the main ‘Best Pan European Contact Centre’ category. Continue reading Teleperformance wins big at 2019 ECCCSA’s and Global Sourcing awards
Selligent Marketing Cloud Named a Leader in Cross-Channel Campaign Management by Leading Independent Analyst Firm
Selligent Marketing Cloud (Selligent), the intelligent marketing and customer experience cloud platform announced that the company has been identified as one of two Leaders in Forrester Research Inc.’s report “The Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q4 2019.” Continue reading Selligent Marketing Cloud Named a Leader in Cross-Channel Campaign Management by Leading Independent Analyst Firm