LivePerson, a global leader in conversational commerce solutions, announces the findings of its Consumer Preferences for Conversational Commerce survey examining consumer attitudes and preferences around brand interactions, messaging, and chatbots. Continue reading Nearly two-thirds of consumers worldwide say they’d like the ability to message with brands, according to LivePerson’s Consumer Preferences for Conversational Commerce survey
Monthly Archives: November 2019
8×8 Launches Free, Unlimited Video Meetings Solution
8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions powered by one global cloud communications platform announced the availability of a free, standalone version of 8×8 Video Meetings, enabling people to digitally meet in seconds and collaborate instantaneously without restrictions. Continue reading 8×8 Launches Free, Unlimited Video Meetings Solution
CPM Contact Centre featured in ‘Enterprise Agility’, a special report by Raconteur published in The Times newspaper
CPM’s International Contact Centre Division was recently invited to participate in an industry report on Enterprise Agility featured in the centre of The Times. Continue reading CPM Contact Centre featured in ‘Enterprise Agility’, a special report by Raconteur published in The Times newspaper
Five9 to Acquire Whendu’s iPaaS Platform to Accelerate Enterprise Adoption of Cloud Contact Centres
Five9 announced the execution of a definitive agreement to acquire Whendu’s iPaaS platform, which is designed for the specific needs of the contact centre. Whendu helps accelerate the contact centre migration to the cloud by making it easier for enterprises to integrate with their existing environment and carry forward customized business processes. Continue reading Five9 to Acquire Whendu’s iPaaS Platform to Accelerate Enterprise Adoption of Cloud Contact Centres
Amdocs Supports Three Ireland’s Successful Business-Led Transformation for Enhanced Customer and Employee Experience
Amdocs announced that it has successfully completed a significant milestone in the business-driven digital transformation programme it is delivering for Three Ireland. Continue reading Amdocs Supports Three Ireland’s Successful Business-Led Transformation for Enhanced Customer and Employee Experience
Avaya names 4net Enterprise Cloud Partner of the Year
4net Technologies has been named Avaya’s 2019 International Enterprise Cloud Partner of the Year at the annual Avaya Engage awards ceremony, in Dubai. Continue reading Avaya names 4net Enterprise Cloud Partner of the Year
Avaya Brings Flexible UC and CC Consumption Model To EMEA & APAC Regions With IX™ Subscription Program
Avaya launched its new Avaya IXTM Subscription program in the international market, making it easier than ever for EMEA and APAC customers to purchase and consume Avaya’s world-class communications and collaboration solutions to drive their business growth. Continue reading Avaya Brings Flexible UC and CC Consumption Model To EMEA & APAC Regions With IX™ Subscription Program
5 questions to ask before putting AI into practice and a checklist for success
Despite the power of Artificial Intelligence to transform the customer experience, many AI projects fail at the first hurdle. Henry Jinman at EBI.AI outlines the 5 most common mistakes and how to avoid them using a tried and tested checklist… Continue reading 5 questions to ask before putting AI into practice and a checklist for success
Passage AI Partners with Talkdesk To Offer Highly Accurate AI Chatbot Technology For Cloud-Based Contact Centres Around the World
Passage AI, a leader in AI-enabled conversational interfaces announced it has partnered with Talkdesk to deliver sophisticated and highly accurate AI chatbot experiences through the Talkdesk platform. Talkdesk offers one of the industry’s leading cloud-based contact centre platforms, used by large enterprises and small businesses around the world. Continue reading Passage AI Partners with Talkdesk To Offer Highly Accurate AI Chatbot Technology For Cloud-Based Contact Centres Around the World
Big Lots Selects Medallia to Capture Omni-Channel Customer Journeys to Transform Loyalty
Medallia, the global leader in experience management announced Big Lots has selected Medallia Experience Cloud to curate a unified view of their physical, digital and omni-channel journeys to consistently delight their customers. Continue reading Big Lots Selects Medallia to Capture Omni-Channel Customer Journeys to Transform Loyalty