Contexta360, a leading speech analytics, AI and conversational computing company released the results of research into the deployment and use of speech and chat interaction analytics in UK contact centres and the view of voice calls as a customer support channel. Continue reading Contexta360 research finds Speech Analytics is not yet reaching full potential in UK Contact Centres
Daily Archives: December 12, 2019
Content Guru Recognised by Gartner for Critical Capabilities for Contact Centre as a Service
For the second year in a row, leader in cloud communications solutions, Content Guru (storm®), has scored highest in the High-Volume Customer Call Centre use case in Gartner’s 2019 Critical Capabilities for Contact Centre as a Service report. Continue reading Content Guru Recognised by Gartner for Critical Capabilities for Contact Centre as a Service
New customer payment options take the headache out of PCI DSS compliance for Contact Centres
With card fraud and identify theft continuing to hit the headlines, Jason Roos, CEO of Cirrus, discusses how call centres can navigate the options to ensure both PCI DSS compliance and the best possible customer experience… Continue reading New customer payment options take the headache out of PCI DSS compliance for Contact Centres
Saving Christmas from the Contact Centre of Doom
Dramatic news, just in from the North Pole: Christmas is under threat — from the Contact Centre of Doom. So what can be done? We sent our reporter, Holly Frost, to find out … Continue reading Saving Christmas from the Contact Centre of Doom
Bionic® Selects Natterbox to Deliver Quality Customer Care during Business Expansion
Bionic, the UK’s leading provider of comparison services for businesses announced that it has selected Natterbox’s telephony platform to unify and streamline its customer sales and service. Continue reading Bionic® Selects Natterbox to Deliver Quality Customer Care during Business Expansion
Deloitte Launches Lift Acceleration Program™ Focused on Helping Businesses Improve Customer Acquisition, Growth and Profitability
Deloitte Digital launched a first-of-its-kind joint global strategic program, created to bring together customer and audience data in real-time, activate smart customer decisions and deliver personalised moments across a customer’s experience with an organisation. Continue reading Deloitte Launches Lift Acceleration Program™ Focused on Helping Businesses Improve Customer Acquisition, Growth and Profitability
SugarCRM Reimagines the Future of Customer Experience
SugarCRM Inc.®, the company that helps organisations deliver exceptional customer experiences, is driving the future of the industry as the only vendor providing customers a complete view of their data, both historical and forward-looking with its time-aware customer experience (CX) platform. Continue reading SugarCRM Reimagines the Future of Customer Experience
Qualtrics Announces Game Changing Technology that Helps Organizations Develop a Culture of Experience Management
Qualtrics, the leader in customer experience and creator of the experience management category announced a collection of groundbreaking capabilities that strengthen every area of Experience Management (XM). Continue reading Qualtrics Announces Game Changing Technology that Helps Organizations Develop a Culture of Experience Management
Genesys Cloud Enhances Customer Experience for TechStyle Fashion Group
Genesys®, the leader in omnichannel customer experience and contact centre solutions, announces that TechStyle Fashion Group (“TechStyle”), the global fashion retailer known for its membership-based digital brands, has deployed Genesys Cloud at 11 locations around the world. Continue reading Genesys Cloud Enhances Customer Experience for TechStyle Fashion Group
Reputation.com and Alorica Join Forces to Deliver Turnkey, Unified CX Solution
Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform announced that it is partnering with Alorica Inc., a global leader in customer experience solutions. Continue reading Reputation.com and Alorica Join Forces to Deliver Turnkey, Unified CX Solution