Contexta360 research finds Speech Analytics is not yet reaching full potential in UK Contact Centres

Contexta360, a leading speech analytics, AI and conversational computing company released the results of research into the deployment and use of speech and chat interaction analytics in UK contact centres and the view of voice calls as a customer support channel. Continue reading Contexta360 research finds Speech Analytics is not yet reaching full potential in UK Contact Centres

Content Guru Recognised by Gartner for Critical Capabilities for Contact Centre as a Service

For the second year in a row, leader in cloud communications solutions, Content Guru (storm®), has scored highest in the High-Volume Customer Call Centre use case in Gartner’s 2019 Critical Capabilities for Contact Centre as a Service report. Continue reading Content Guru Recognised by Gartner for Critical Capabilities for Contact Centre as a Service

Deloitte Launches Lift Acceleration Program™ Focused on Helping Businesses Improve Customer Acquisition, Growth and Profitability

Deloitte Digital launched a first-of-its-kind joint global strategic program, created to bring together customer and audience data in real-time, activate smart customer decisions and deliver personalised moments across a customer’s experience with an organisation. Continue reading Deloitte Launches Lift Acceleration Program™ Focused on Helping Businesses Improve Customer Acquisition, Growth and Profitability

Qualtrics Announces Game Changing Technology that Helps Organizations Develop a Culture of Experience Management

Qualtrics, the leader in customer experience and creator of the experience management category announced a collection of groundbreaking capabilities that strengthen every area of Experience Management (XM). Continue reading Qualtrics Announces Game Changing Technology that Helps Organizations Develop a Culture of Experience Management

Genesys Cloud Enhances Customer Experience for TechStyle Fashion Group

Genesys®, the leader in omnichannel customer experience and contact centre solutions, announces that TechStyle Fashion Group (“TechStyle”), the global fashion retailer known for its membership-based digital brands, has deployed Genesys Cloud at 11 locations around the world. Continue reading Genesys Cloud Enhances Customer Experience for TechStyle Fashion Group