Talkdesk® unleashes the power of customization to evolve with fluctuating customer needs, changing market dynamics and deliver a differentiated customer experience. Powerful enhancements to Talkdesk Explore and Talkdesk Studio enables enterprises to reduce their dependency on information technology (IT) resources and create complex customizations through simple configuration on an easy-to-use and intuitive user interface. Continue reading Talkdesk announces enhancements to Explore and Studio for comprehensive business intelligence and easy customer journey customization →

[24]7.ai, a global leader in intent-driven customer engagement solutions announced that it is making its FAQ solution [24]7 Answers and agent console [24]7 Chat available at no charge, to help enterprises dealing with an overwhelming call volume related to the COVID-19 virus. Continue reading [24]7.ai Launches Free Software to Help Businesses Communicate with Consumers →

Talkdesk® announced new offers to enable a swift, seamless and secure transition to Talkdesk cloud contact centre solutions. The Talkdesk Business Continuity™ program consists of three solutions designed to enable new and changing business needs as a result of the coronavirus (COVID-19) outbreak. Continue reading Talkdesk offers business continuity solutions, fastest move to cloud for work-from-home agents →