Creative Virtual and Spitch AG Announce Partnership to Bring Speech Recognition and Conversational AI Together in Omnichannel Solutions

Creative Virtual, a world leader in customer and employee engagement solutions, announced a commercial partnership with Spitch AG, the leading developer of enterprise speech solutions in Switzerland. The collaboration will utilise the best-of-breed technologies of both companies to provide their customers with innovative self-service solutions. Continue reading Creative Virtual and Spitch AG Announce Partnership to Bring Speech Recognition and Conversational AI Together in Omnichannel Solutions

Behavioral Signals Partners with Neuraswitch to Advance Customer Experience Analysis Solution

Behavioral Signals, a Los Angeles-based software company and leading provider in emotion artificial intelligence for speech recognition technology, announces its partnership with Neuraswitch to offer emotion and behavioral call summaries as part of their Customer Experience Analysis Solution. Continue reading Behavioral Signals Partners with Neuraswitch to Advance Customer Experience Analysis Solution

PCI Pal® Launches PCI Pal Digital for Omnichannel Payment Security

PCI Pal®, the global provider of secure payment solutions, has announced the launch of PCI Pal Digital. Combined with its existing Agent Assist and IVR payment solutions, PCI Pal Digital enables a true omnichannel secure payments environment for businesses and contact centres taking payments across the globe. Continue reading PCI Pal® Launches PCI Pal Digital for Omnichannel Payment Security

Oracle Helps Major Insurer Streamline Customer Experience

F&G Annuities & Life (F&G) is using Oracle SD-WAN to boost customer service by reducing network interruptions. F&G’s network relies on virtual desktop infrastructure (VDI) to serve nearly 700,000 customers across the United States. F&G’s VDI includes business critical cloud collaboration, contact centre, ERP and customer experience applications. Continue reading Oracle Helps Major Insurer Streamline Customer Experience

Artificial Solutions and Blue Prism Partner to Add Conversational AI to Business Automations

Artificial Solutions®, the leading specialist in enterprise-strength conversational AI, announced that it is partnering with Blue Prism as part of the company’s Technology Alliance Program (TAP) to enable enterprises to easily add advanced conversational interfaces to their business automations. Continue reading Artificial Solutions and Blue Prism Partner to Add Conversational AI to Business Automations

Evolve IP UK Delivers Microsoft Teams With Enterprise Voice To White Label Partners

Evolve IP®, the world’s leading provider of Purpose-Built® cloud solutions announced that it has released Voice2Teams for white label partners in the United Kingdom. Voice2Teams allows Evolve IP partners to take advantage of the rapid adoption of Microsoft Teams by integrating the solution with its analyst-acclaimed communications platform from Cisco. Continue reading Evolve IP UK Delivers Microsoft Teams With Enterprise Voice To White Label Partners

Eventus Launches Mega Release of IntelligenceHub™ CX Data Analytics and Insights Platform

Eventus Solutions Group, a leading Customer Experience (CX) strategy, consulting, managed solutions and contact centre technology company, this week announced the general availability of a substantially enriched version of the popular IntelligenceHub™ business intelligence platform. Continue reading Eventus Launches Mega Release of IntelligenceHub™ CX Data Analytics and Insights Platform