Vodafone Germany is now using WhatsApp, SMS and another top business messaging platform supported by Genesys®, the global leader in cloud customer experience and contact centre solutions. Continue reading Genesys Messaging with WhatsApp Simplifies Communication Between Businesses and Consumers
Daily Archives: March 12, 2020
Trust Business Partners and Koopid Partnership
Trust Business Partners today announced that it has expanded its strategic partnerships through a new agreement with Koopid Inc., the next-generation, AI-powered Customer Experience Orchestration platform, designed to enable seamless self-service customer journeys. Continue reading Trust Business Partners and Koopid Partnership
Radisys Unveils Engage Video Assistant – World’s First AI-Powered Video, Voice and Text Enabled Bot
Radisys® Corporation, a global leader of open telecom solutions announced the global availability of the Radisys Engage Video Assistant (EVA), the world’s first app-less AI-powered 3-in-1 (video, voice, text) bot for digital customer interactions. Continue reading Radisys Unveils Engage Video Assistant – World’s First AI-Powered Video, Voice and Text Enabled Bot
Lifesize Announces Free, Unlimited Video Conferencing to Help Organizations Power Distributed Workforces and Contact Centres
Lifesize, a global innovator of video collaboration and meeting productivity solutions, announced that all organizations impacted by Coronavirus (COVID-19) worldwide are immediately eligible for an unlimited number of free licenses to use the company’s cloud-based video collaboration platform for six months, enabling them to implement flexible, remote work policies during the global health crisis. Continue reading Lifesize Announces Free, Unlimited Video Conferencing to Help Organizations Power Distributed Workforces and Contact Centres