Genesys® has acquired its long-standing partner, nGUVU, to add gamification to its comprehensive workforce engagement management (WEM) suite. Based in Montreal, Canada, nGUVU is a cloud-based software provider of gamified solutions that use machine learning and behavioral analytics to improve employee engagement and performance. Continue reading Genesys Acquires nGUVU
Daily Archives: March 3, 2020
DD get their Teeth into Workplace Modernisation with Britannic Technologies
DD, formerly known as Dental Directory has embarked on a digital transformation journey to modernise its workplace with Britannic Technologies, specialists in voice communications, systems integration and managed services. Continue reading DD get their Teeth into Workplace Modernisation with Britannic Technologies
New Calabrio ONE and Twilio Flex Integration Offers a Flexible, Data-Rich Experience for Cloud Contact Centres
Calabrio, the customer experience intelligence company, has announced a deep technology integration with Twilio and Twilio Flex, its programmable contact centre platform. Continue reading New Calabrio ONE and Twilio Flex Integration Offers a Flexible, Data-Rich Experience for Cloud Contact Centres
Stella Connect Releases Industry’s Most Powerful Integrated Contact Center QA Solution
Stella Connect, a fast-growing, disruptive provider of SaaS Customer Experience and Contact Center quality management solutions, announced that it has released a new quality assurance (QA) product for CX teams. Continue reading Stella Connect Releases Industry’s Most Powerful Integrated Contact Center QA Solution
Zoom Announces International Expansion for Zoom Phone in 11 Additional Countries
Zoom Video Communications announced general availability of its Zoom Phone cloud phone service in 11 additional countries (17 Countries and 1 Territory Now), and Beta Service in 25 new countries. Continue reading Zoom Announces International Expansion for Zoom Phone in 11 Additional Countries
Gartner Identifies the Top Five Customer Service Technology Trends for 2020
A recent survey of nearly 250 customer service and support leaders across the globe revealed five emerging trends in technology adoption and where service organizations are getting the most return on investments (ROI) today, according to Gartner. Continue reading Gartner Identifies the Top Five Customer Service Technology Trends for 2020