Homeworking specialist Sensée has launched CloudWorks™, a homeworking solution that gives organisations all the tools necessary to operate a home-based contact centre operation. Continue reading Sensée creates technology ecosystem for businesses to easily deploy contact centre workers at home
Daily Archives: March 11, 2020
Avaya Spaces Collaboration App Offered Free to Help During the Coronavirus Outbreak
Avaya, a global leader in solutions to enhance and simplify communications and collaboration announced that it will provide its Avaya Spaces collaboration software for free to education institutions, including colleges and universities, along with qualified non-profit organisations worldwide. Continue reading Avaya Spaces Collaboration App Offered Free to Help During the Coronavirus Outbreak
Cloud9 Partners with Business Systems for Compliant Voice Recording
Cloud9 Technologies (“Cloud9”), a leader in cloud-based communications, has partnered with Business Systems (UK) Ltd (“BSL”), a specialist in call recording and workforce optimisation solutions, to provide more robust and legally-compliant cloud-based recording solutions for institutional traders. Continue reading Cloud9 Partners with Business Systems for Compliant Voice Recording
Ibotta Selects NICE to Improve Remote Workforce Management and Engagement
NICE announced Ibotta, one of the most frequently used shopping apps in the United States, has selected NICE Workforce Management and NICE Employee Engagement Manager in the cloud to offer flexibility and control to their part-time and remote employees. Continue reading Ibotta Selects NICE to Improve Remote Workforce Management and Engagement
Talkdesk announces Guide to transform customer experience with knowledge base innovation
Talkdesk®, the cloud contact centre for innovative enterprises announced Talkdesk Guide, an intelligent knowledge base that transforms the way businesses organize and provide information to their agents and customers. Continue reading Talkdesk announces Guide to transform customer experience with knowledge base innovation
West Midlands community hub scoops Customer Satisfaction Innovation award
Walsall-based South Staffs Water and its partner, utilities customer contact outsourcer, Echo Managed Services, have claimed the Customer Satisfaction Innovation Award at this year’s Institute of Customer Services UK customer satisfaction awards. Continue reading West Midlands community hub scoops Customer Satisfaction Innovation award