Virgin Media is creating more than 500 new customer contact centre jobs in the UK to help keep customers connected during the Coronavirus pandemic. Continue reading Virgin Media creates more than 500 customer contact centre jobs to keep the country connected
Daily Archives: March 25, 2020
How To Manage Remote Contact Centre Agents During the COVID-19 Outbreak
As the nation reacts to contain the virus, organisations need to be ready to adapt and do what is right for their staff, colleagues and customers, which includes ensuring employees are able to work from home where possible. Continue reading How To Manage Remote Contact Centre Agents During the COVID-19 Outbreak
More than one million people use NHS 111 online to get quick advice about coronavirus
Since its launch last Wednesday one million people have benefited from dedicated NHS online support for coronavirus, with enquiries jumping to a record high of more than 210,000 in a single day. Continue reading More than one million people use NHS 111 online to get quick advice about coronavirus
Zendesk Announces Partnership with Tata Consultancy Services
Zendesk announced a strategic alliance with Tata Consultancy Services (TCS) to provide world-class, enterprise grade CRM solutions for large Enterprises. The partnership combines Zendesk’s powerful support, sales and engagement software solutions together with TCS’ deep contextual knowledge and experience in digital transformation. Continue reading Zendesk Announces Partnership with Tata Consultancy Services
Digital Marketing Institute shifts to Talkdesk cloud contact centre solutions
Talkdesk® announced Digital Marketing Institute (DMI) selected Talkdesk as its contact centre solutions provider. DMI is the global standard in digital marketing professional learning and certification, with a growing network of customers and partners in more than 150 countries. Continue reading Digital Marketing Institute shifts to Talkdesk cloud contact centre solutions
Bright Pattern chosen by MarketSource to support call centre operations
Bright Pattern, a leading provider of omnichannel cloud contact center software, announced that it was chosen by sales outsourcing leader MarketSource, Inc. to provide the company with an omnichannel platform for recruiting, hiring, and managing its outsourced sales teams. Continue reading Bright Pattern chosen by MarketSource to support call centre operations