Noetica – A British company, developing software products for the global contact centre market announced that The European Patent Office has granted it a patent (2802133) for ‘Live Person Detection in an Automated Calling System’. Continue reading Noetica Champions Responsible Outbound Dialling with European Patent for Live Person Detection in an Automated Calling System
Daily Archives: March 9, 2020
Moneypenny joins forces with VoiceNation and Ninja Number to strengthen position in the US market
Moneypenny has extended its services in the US with the acquisition of VoiceNation and Ninja Number. Continue reading Moneypenny joins forces with VoiceNation and Ninja Number to strengthen position in the US market
KAR Global Improves Customer Service and Operational Efficiency with Workflow Solution from Five9 and ServiceNow
Five9, the leading provider of the intelligent cloud contact centre announced that global vehicle remarketing and technology solutions provider, KAR Global, deployed Five9 and ServiceNow to improve customer service and streamline operations. Continue reading KAR Global Improves Customer Service and Operational Efficiency with Workflow Solution from Five9 and ServiceNow
NEC Launches Network Connect, AI-Driven Intelligent Call Routing and Voice Network Monitoring for Enterprises Business
NEC Corporation of America, a leading provider and integrator of advanced IT, communications, networking and biometric solutions, announced the launch of Network Connect. The new call routing solution from NEC uses artificial intelligence (AI) and machine learning to automatically route each call with the most cost-effective and reliable carrier solution available. Continue reading NEC Launches Network Connect, AI-Driven Intelligent Call Routing and Voice Network Monitoring for Enterprises Business
Grandstream Announces New Upgrades to IPVideoTalk Conferencing Platform
Grandstream announced major new upgrades to their IPVideoTalk conferencing service in order support more video feeds, additional conference participants and longer meetings. Continue reading Grandstream Announces New Upgrades to IPVideoTalk Conferencing Platform