Sabio Group expands technology portfolio with acquisition of CX innovator DVELP

Sabio Group has acquired DVELP, a cloud software product and consultancy company headquartered in London, that leads change in the contact centre industry. The acquisition supports Sabio’s goal of becoming the premier independent customer experience and contact centre innovator, integrator and thought leader throughout Europe. Continue reading Sabio Group expands technology portfolio with acquisition of CX innovator DVELP

Semafone bolsters security across its product line with new PCI DSS certification for Cardprotect Relay+

Semafone®, the leading provider of data security and compliance solutions for call and contact centres, has achieved global certification under the Payment Card Industry Data Security Standard (PCI DSS) for its omnichannel digital payments solution, Cardprotect Relay+. Continue reading Semafone bolsters security across its product line with new PCI DSS certification for Cardprotect Relay+

NICE Launches CXone@home to Enable Immediate Contact Centre Transition to Work-From-Home

NICE announced CXone@home, a limited time offering to support organizations in their challenging time, as they respond to COVID-19. CXone@home cloud native offering is designed to enable contact centres to transition their workforce to work-from-home in 48 hours or less. Continue reading NICE Launches CXone@home to Enable Immediate Contact Centre Transition to Work-From-Home

MaritzCX, An InMoment Company, Named an Employee Experience Management Platform Leader by Independent Research Firm

MaritzCX, now an InMoment company, is pleased to announce its solution for Employee Experience (EX) Management was named a “Leader” in The Forrester New Wave™: Employee EX Management Platforms For Large Enterprises, Q1 2020 Report. Continue reading MaritzCX, An InMoment Company, Named an Employee Experience Management Platform Leader by Independent Research Firm

Ribbon Launches Work@Home, Facilitating Remote Work for Enterprises and Contact Centres

Ribbon Communications, a global software leader in secure and intelligent cloud communications solutions announced the release of its cloud-based Work@Home offer, which delivers advanced remote working capabilities to enterprises and contact centres of any size. Continue reading Ribbon Launches Work@Home, Facilitating Remote Work for Enterprises and Contact Centres