Sabio Group has acquired DVELP, a cloud software product and consultancy company headquartered in London, that leads change in the contact centre industry. The acquisition supports Sabio’s goal of becoming the premier independent customer experience and contact centre innovator, integrator and thought leader throughout Europe. Continue reading Sabio Group expands technology portfolio with acquisition of CX innovator DVELP
Daily Archives: March 23, 2020
Sinch adds conversational AI capabilities through acquisition
Sinch AB, a global leader in cloud communications for mobile customer engagement, has entered into a definitive agreement to acquire Chatlayer BV for an Enterprise Value of EUR 6.9 million. Continue reading Sinch adds conversational AI capabilities through acquisition
Ada Closes $44M Series B Led by Accel to Further AI in Customer Service
Ada, the leader in Automated Customer Experience (ACX), announced it has raised $44 million in a Series B funding round led by Accel, with participation from existing investors Bessemer Venture Partners, FirstMark, Version One, Leaders Fund and Burst Capital. Continue reading Ada Closes $44M Series B Led by Accel to Further AI in Customer Service
Semafone bolsters security across its product line with new PCI DSS certification for Cardprotect Relay+
Semafone®, the leading provider of data security and compliance solutions for call and contact centres, has achieved global certification under the Payment Card Industry Data Security Standard (PCI DSS) for its omnichannel digital payments solution, Cardprotect Relay+. Continue reading Semafone bolsters security across its product line with new PCI DSS certification for Cardprotect Relay+
NICE Launches CXone@home to Enable Immediate Contact Centre Transition to Work-From-Home
NICE announced CXone@home, a limited time offering to support organizations in their challenging time, as they respond to COVID-19. CXone@home cloud native offering is designed to enable contact centres to transition their workforce to work-from-home in 48 hours or less. Continue reading NICE Launches CXone@home to Enable Immediate Contact Centre Transition to Work-From-Home
MaritzCX, An InMoment Company, Named an Employee Experience Management Platform Leader by Independent Research Firm
MaritzCX, now an InMoment company, is pleased to announce its solution for Employee Experience (EX) Management was named a “Leader” in The Forrester New Wave™: Employee EX Management Platforms For Large Enterprises, Q1 2020 Report. Continue reading MaritzCX, An InMoment Company, Named an Employee Experience Management Platform Leader by Independent Research Firm