LogMeIn Helps Transform Agents into Experts with Enhanced Bold360 Workspace

LogMeIn is making it easier for customer support teams to meet evolving customer expectations and solve issues faster with better access to information. By providing improved real-time guidance and knowledge management tools to agents, LogMeIn continues to enhance its award-winning Bold360 AI-powered customer engagement suite that delivers both better agent and customer experiences. Continue reading LogMeIn Helps Transform Agents into Experts with Enhanced Bold360 Workspace

Business Continuity is Just One Benefit from Working at Home

Companies around the world are telling employees to work from home to protect themselves from catching the Coronavirus and stop it spreading. Business continuity is not the only reason for employees to work from home, remote working increases productivity, results in a happier and healthier workforce and encourages employees to remain in the business for longer. Continue reading Business Continuity is Just One Benefit from Working at Home

IMImobile enables Hyundai to use Whatsapp Business for customer service

Global cloud communications software and solutions provider IMImobile announced that Hyundai India has integrated WhatsApp as part of their customer service strategy. Using WhatsApp, Hyundai wanted to streamline the vehicle service booking process, provide service updates and documentation all in one place via their customers’ preferred communication channel. Continue reading IMImobile enables Hyundai to use Whatsapp Business for customer service

Zendesk Expands Sunshine CRM Platform to Deliver Complete View of the Customer

Zendesk announced new functionality for its open and flexible CRM platform Zendesk Sunshine that lets companies connect and understand all their customer data. These capabilities built on Amazon Web Services (AWS) help companies boost agent productivity and personalize customer experiences with a complete view of their customers’ activity across systems. Continue reading Zendesk Expands Sunshine CRM Platform to Deliver Complete View of the Customer

Zendesk Expands Service-First CRM Solutions to Transform Customer Experience

Zendesk announced new, powerful Support and Sales Suites, expanding its service-first CRM solutions by enabling service and sales teams to instantly connect with their customers and have natural conversations across all touchpoints. The modern set of offerings helps companies easily build positive, long-term customer relationships. Continue reading Zendesk Expands Service-First CRM Solutions to Transform Customer Experience

Gamma acquires Exactive, a leading provider of Microsoft focused Unified Communications solutions

Gamma Communications plc (“Gamma”), a leading technology-based provider of communications services to business markets in the UK and the Netherlands, is pleased to announce that it has acquired Exactive Holdings Limited (“Exactive”). Continue reading Gamma acquires Exactive, a leading provider of Microsoft focused Unified Communications solutions

Observe.AI and Telarus Partner to Bring AI-Driven Speech Analytics and Quality Management Platform to Market

Observe.AI, the leader in AI-powered speech analytics and quality management for voice customer service announced that it has partnered with Telarus, the largest U.S.-based technology services distributor (master agent). Observe.AI’s Voice AI platform will be the first of its kind in Telarus’ portfolio of suppliers. Continue reading Observe.AI and Telarus Partner to Bring AI-Driven Speech Analytics and Quality Management Platform to Market