Confirmit has announced a series of initiatives designed to support the Market Research, Customer Experience (CX), and Employee Experience (EX) industries over the coming months as result of the COVID-19 pandemic. Continue reading Confirmit Shares Resource Hub to Support the Insight Industry
Monthly Archives: April 2020
Comm100 Launches Second-Generation Digital Omnichannel Customer Engagement Solution
Comm100, a global provider of digital customer engagement solutions, announced the launch of Comm100 X, its second-generation omnichannel platform. Continue reading Comm100 Launches Second-Generation Digital Omnichannel Customer Engagement Solution
Cyara Automated CX Assurance Platform Reduces Time to Value for Genesys Cloud Customers
Cyara, provider of the award-winning Automated CX Assurance Platform, has reached a new milestone in its partnership with Genesys®, the global leader in cloud customer experience and contact centre solutions. Continue reading Cyara Automated CX Assurance Platform Reduces Time to Value for Genesys Cloud Customers
PTI Cymru secure new contact centre contract win
A contact centre in North Wales has secured a new contract with National Rail Enquiries after quickly adapting its business to facilitate call handling at home. Continue reading PTI Cymru secure new contact centre contract win
Cirrus expands leadership team with two key appointments to support next growth phase
Cirrus, an award-winning supplier of omni-channel cloud Contact Centre Solutions (CCaaS) has announced two senior level appointments to its leadership team. Dean Cook joins as Finance Director and Bernard Ross joins as Customer Operations Director. Continue reading Cirrus expands leadership team with two key appointments to support next growth phase
Google and AudioCodes Collaborate to Bring Telephony Voice Services to Google Dialogflow Virtual Agents
AudioCodes, a leading vendor of advanced voice networking and media processing solutions for the digital workplace announced that it is collaborating with Google to integrate telephony voice services with virtual agents developed with the Google Dialogflow bot framework. Continue reading Google and AudioCodes Collaborate to Bring Telephony Voice Services to Google Dialogflow Virtual Agents