Confirmit has announced a series of initiatives designed to support the Market Research, Customer Experience (CX), and Employee Experience (EX) industries over the coming months as result of the COVID-19 pandemic. Continue reading Confirmit Shares Resource Hub to Support the Insight Industry
Monthly Archives: April 2020
Comm100 Launches Second-Generation Digital Omnichannel Customer Engagement Solution
Comm100, a global provider of digital customer engagement solutions, announced the launch of Comm100 X, its second-generation omnichannel platform. Continue reading Comm100 Launches Second-Generation Digital Omnichannel Customer Engagement Solution
Cyara Automated CX Assurance Platform Reduces Time to Value for Genesys Cloud Customers
Cyara, provider of the award-winning Automated CX Assurance Platform, has reached a new milestone in its partnership with Genesys®, the global leader in cloud customer experience and contact centre solutions. Continue reading Cyara Automated CX Assurance Platform Reduces Time to Value for Genesys Cloud Customers
PTI Cymru secure new contact centre contract win
A contact centre in North Wales has secured a new contract with National Rail Enquiries after quickly adapting its business to facilitate call handling at home. Continue reading PTI Cymru secure new contact centre contract win
Cirrus expands leadership team with two key appointments to support next growth phase
Cirrus, an award-winning supplier of omni-channel cloud Contact Centre Solutions (CCaaS) has announced two senior level appointments to its leadership team. Dean Cook joins as Finance Director and Bernard Ross joins as Customer Operations Director. Continue reading Cirrus expands leadership team with two key appointments to support next growth phase
Google and AudioCodes Collaborate to Bring Telephony Voice Services to Google Dialogflow Virtual Agents
AudioCodes, a leading vendor of advanced voice networking and media processing solutions for the digital workplace announced that it is collaborating with Google to integrate telephony voice services with virtual agents developed with the Google Dialogflow bot framework. Continue reading Google and AudioCodes Collaborate to Bring Telephony Voice Services to Google Dialogflow Virtual Agents
Vision Critical Introduces Touchpoint App For Broad Engagement
Vision Critical introduced its latest innovations to improve customer experience. Touchpoint is a new cloud-based application that enables brands to create quick and engaging interactions with broader customer bases while also extending the already deep functionality within the Sparq communities platform to collect actionable customer insights. Continue reading Vision Critical Introduces Touchpoint App For Broad Engagement
Cupola Ensures Business Continuity for Its Customers with Enhancements to Contact Centre Capabilities
Recognizing the urgent need for organizations to maintain business continuity through the current global crisis, Cupola Teleservices, the Middle East’s pioneer in outsourced contact centre services has worked with Avaya, its trusted partner for advanced contact centre and collaboration solutions, to further enhance its contact centre capabilities. Continue reading Cupola Ensures Business Continuity for Its Customers with Enhancements to Contact Centre Capabilities
The Coca-Cola Company announces strategic partnership with Microsoft to transform global engagement and experiences
The Coca-Cola Company announced a five-year agreement with Microsoft to standardize its business operations on Microsoft’s cloud and deliver rich new digital experiences that will provide innovative solutions to modernize how the company engages with employees and customers. Continue reading The Coca-Cola Company announces strategic partnership with Microsoft to transform global engagement and experiences
Vocalcom reinvents the customer experience with Vocalcom Hermes360
Vocalcom, the global leader in customer experience and omnichannel contact centre solutions, unveils its new contact centre solution Vocalcom Hermes360, available in the Cloud or on-premise. Intuitive, omnichannel, and AI-ready, Vocalcom Hermes360 allows contact centres to improve the agent experience and customer satisfaction at the same time, regardless of location or communication channel used. Continue reading Vocalcom reinvents the customer experience with Vocalcom Hermes360