Confirmit has announced a series of initiatives designed to support the Market Research, Customer Experience (CX), and Employee Experience (EX) industries over the coming months as result of the COVID-19 pandemic. Continue reading Confirmit Shares Resource Hub to Support the Insight Industry →

Comm100, a global provider of digital customer engagement solutions, announced the launch of Comm100 X, its second-generation omnichannel platform. Continue reading Comm100 Launches Second-Generation Digital Omnichannel Customer Engagement Solution →

Cyara, provider of the award-winning Automated CX Assurance Platform, has reached a new milestone in its partnership with Genesys®, the global leader in cloud customer experience and contact centre solutions. Continue reading Cyara Automated CX Assurance Platform Reduces Time to Value for Genesys Cloud Customers →

AudioCodes, a leading vendor of advanced voice networking and media processing solutions for the digital workplace announced that it is collaborating with Google to integrate telephony voice services with virtual agents developed with the Google Dialogflow bot framework. Continue reading Google and AudioCodes Collaborate to Bring Telephony Voice Services to Google Dialogflow Virtual Agents →

Vision Critical introduced its latest innovations to improve customer experience. Touchpoint is a new cloud-based application that enables brands to create quick and engaging interactions with broader customer bases while also extending the already deep functionality within the Sparq communities platform to collect actionable customer insights. Continue reading Vision Critical Introduces Touchpoint App For Broad Engagement →