Welltel, Ireland’s fastest-growing communications and IT company, announces that it has acquired Intellicom, an Irish company that develops and supplies telecommunications and UC and contact centre systems to business customers. The deal is part-funded by an investment from Duke Royalty.
This is the third acquisition made by Welltel this year and brings the company’s total number of employees to 135, and customers to 3,500. Welltel forecasts that its revenues will grow to €17 million in 2020.
Founded in 2005, Intellicom provides cloud and on-premises telephone, contact centre, unified communications and connectivity solutions, direct and through channel partners. Intellicom’s 20 strong teams help businesses to cut telecoms costs, improve staff and customer communications, and drive efficiency, productivity and better customer responsiveness. Intellicom has had particular success in industries including customer service, telecommunications, retail, government, finance and health.
Intellicom will continue to operate as a standalone entity, working with Welltel to provide a wider range of telecoms services for all 3,500 customers supported by Welltel. Following the acquisition, Welltel can leverage Intellicom skills and products to offer its customers a fully scalable Cloud UC and contact centre solution which can be used by small and large enterprises alike. Small and medium-sized companies will be able to access Intellicom’s advanced Cloud UC and contact centre technologies which are traditionally only affordable for the largest enterprises.
Customers of Intellicom – such as 11890, Capita, Iconic Offices and Merrion Vaults group – will be able to satisfy all their IT and communications needs from a single provider offering cloud, telephony, unified communications, connectivity and proactive IT and cybersecurity.
Ross Murray, CEO, Welltel, said: “Adding Intellicom to the Welltel Group is exciting news for our team and customers as it neatly enhances our Cloud UC and contact centre portfolio and adds to our voice capability through the addition of Intellicom’s advanced voice network. With each of our recent acquisitions, we have added expertise and specialised skills to not only provide a broader range of services but to also enhance our delivery capability. Intellicom matches our exceptional service methodology and ethos, and adds its large customer base and cutting edge Cloud platform as well as its channel marketing and CRM Integration and software development expertise.”
Neil Wisdom, Managing Director, Intellicom, commented: “We are excited to join forces with Welltel and bring our renowned ability to help companies to achieve greater efficiency, productivity and benefit from our focus on delivering superior customer experiences. Intellicom’s advanced communications solutions and services enable businesses to get the very most from their systems in terms of value, security, reliability and performance. With Welltel and Intellicom’s combined resources, we are well-positioned to help more companies of all sizes and in all industries succeed in driving further efficiencies through secure cutting-edge voice and data technologies and platforms.”
John Quinn, Chairman, Welltel, said: “Welltel has made six acquisitions in total, which in combination with strong organic growth makes us the fastest-growing integrated voice and data solutions provider in Ireland. We are actively seeking further acquisitions as part of our long-term growth strategy, as we continue to enhance our service offerings and integrate new people, products and technical skills. We are very excited about the next stage of our growth journey as we continue to strengthen our customer proposition and growth opportunities alongside our customers.”
Neil Johnson, CEO of Duke Royalty, said: “We are proud to be supporting Welltel once again with our flexible, long-term offering, as it continues to execute on its growth strategy by successfully combining organic growth with strategic M&A. Intellicom represents another clear value-add acquisition for the Group, providing both synergies and cross-selling opportunities. Welltel is a clear example of one of our Partners which is benefitting in the current climate and we are pleased to be able to back them. Welltel’s diversified IT product offering and proven ability to integrate acquisitions, along with Duke’s financial partnership, has resulted in Welltel being able to continue to build the firm through opportunistic M&A. This transaction shows that Duke remains open for business and we continue to investigate a number of exciting other deal opportunities which will diversify our portfolio of long-standing, profitable businesses.”
Welltel is a rapidly growing communications company, currently employing 100 people and providing managed services to over 3,000 business customers in Ireland and internationally. Winner of six Deloitte Fast 50 awards the company has experienced fast growth year-on-year since 2015. The company’s strategy is to continue to make acquisitions, to invest in its network, its people and continue to invest in improving the service it provides to its customers.
Intellicom develops, sells and supports advanced cloud-based telephone, unified communications, contact centre and connectivity solutions in Ireland and internationally. Through the use of the Intellicom Intune telephony portfolio and the Intellicom Inform customer services portal, the company focuses on enabling telecoms cost savings, improving staff and customer communications, and driving efficiency, productivity and enhanced customer responsiveness. Intellicom supports businesses of all sizes, across many industries in 32 countries across the globe.
About Duke Royalty
Duke Royalty Limited provides alternative capital solutions to a diversified range of profitable and long-established businesses in Europe and abroad. Duke Royalty’s experienced team provide financing solutions to private companies that are in need of capital but whose owners wish to maintain equity control of their business. Duke Royalty’s royalty investments are intended to provide robust, stable, long term returns to its shareholders. Duke Royalty is listed on the AIM market under the ticker DUKE and is headquartered in Guernsey.