Sabio Group unveiled the findings of its latest market survey that highlights how the COVID crisis has led to a period of pivotal change for businesses, employees and consumers. Driven by necessity, businesses condensed technology transformations from years to weeks and consumers switched to new, faster and more efficient, channels of engagement. Continue reading Customer Experience Research from Sabio Group Shows Significant Shift to Digital Channels and AI
Daily Archives: August 3, 2020
AO partners with Peak, adopting its AI System to enhance customer experience
AO, the UK’s largest online electricals retailer, has announced a new partnership with Peak, a fast-growing artificial intelligence (AI) company. AO will initially be utilising Peak’s pioneering AI System to generate insight-led data for its mobile business, AO Mobile, to help with segmenting customer data and improving the experience of customers. Continue reading AO partners with Peak, adopting its AI System to enhance customer experience
Richmond Systems launches ‘COVID-proof’ upgrade to richdesk support centre with integrated remote access solution
Leading UK independent software vendor Richmond Systems has launched a new version of its ITIL-compliant richdesk helpdesk solution, combining its innovative helpdesk and portal functions with richremote, the company’s remote access and remote control support offer. Continue reading Richmond Systems launches ‘COVID-proof’ upgrade to richdesk support centre with integrated remote access solution
Kofax Recognized in 2020 Gartner Magic Quadrant for Robotic Process Automation Report
Kofax®, a leading supplier of Intelligent Automation software for digital workflow transformation, announces the company is positioned as a “Challenger” in the 2020 Gartner Magic Quadrant for Robotic Process Automation report1 for Kofax RPA. Continue reading Kofax Recognized in 2020 Gartner Magic Quadrant for Robotic Process Automation Report
The Kansas City Royals Gear Up for Baseball with 8×8
8×8 announced the Kansas City Royals Major League Baseball (MLB) team deployed the 8×8 Open Communications Platform™ to allow employees and contact centre agents to operate from anywhere and continue working productively even as the start of the season was delayed almost four months. Continue reading The Kansas City Royals Gear Up for Baseball with 8×8
LivePerson automates curbside experiences with Conversational AI to help brands meet demand for contactless commerce
LivePerson, a global leader in Conversational AI, announced its solutions for automating curbside customer experiences as they become a permanent fixture of the COVID era and beyond. Continue reading LivePerson automates curbside experiences with Conversational AI to help brands meet demand for contactless commerce