LogMeIn announced the results of a new commissioned study conducted by Forrester Consulting designed to help customer experience (CX) decision makers evaluate their current state, identify gaps and define a strategy for optimisation. Continue reading Global Study Finds organisational CX Maturity is Rising but Gap Between Leaders and Laggards is Widening as AI Race Accelerates
Daily Archives: August 19, 2020
Talkative partners with Formula 1®
Talkative has announced a long-term partnership with Formula 1® using customer contact technology to manage interactions with over 500 million fans, improving support and user experience through Formula1.com and F1TV. Continue reading Talkative partners with Formula 1®
Noble Gamification Helps Financial Services Firms Conquer Marketplace Challenge
Noble Systems, a global leader in omnichannel contact centre technology solutions, is helping today’s financial services organisations manage their critical customer relationship activities in today’s challenging marketplace. Continue reading Noble Gamification Helps Financial Services Firms Conquer Marketplace Challenge
SP Madrid enables 100+ Contact Centre Agents to Work Remotely using Ameyo
Ameyo, an omnichannel customer engagement platform, announced that it has enabled SP Madrid, a BPO Collections Leader in Philippines, move its 100+ agents to Remote Contact Center Solutions in less than 2 days, overcoming the challenge of low internet connectivity and bandwidth issues. Continue reading SP Madrid enables 100+ Contact Centre Agents to Work Remotely using Ameyo
Asian Startups Change the Customer Experience Game with 8×8 Communications APIs
8×8 announced Asian startups Janio Asia and Coda Payments are using 8×8 Communications Platform as a Service (CPaaS) to more effectively reach customers anywhere. 8×8, through its Wavecell acquisition, recently launched CPaaS programmable applications, APIs and delivery capabilities beyond the Asia Pacific region to organisations in the US and the UK. Continue reading Asian Startups Change the Customer Experience Game with 8×8 Communications APIs
New Verint Research Pinpoints Top Priorities Among Electric Utility Consumers That Improve CX, and Reveals How Providers are Responding to COVID-19
Electric utility consumers who report having a great experience have a 133 percent higher retention rate and are 142 percent more likely to recommend their provider compared to those with a poor experience. These are just a few of the key findings of new research based on a survey of more than 6,200 electrical utility consumers conducted by Verint®. Continue reading New Verint Research Pinpoints Top Priorities Among Electric Utility Consumers That Improve CX, and Reveals How Providers are Responding to COVID-19