Astute announced the release of Customer Confidence, a new Voice of the Customer (VoC) solution designed to measure customer readiness to return to brick-and-mortar locations and help brands understand how to adjust to changes in preferences in the wake of the COVID-19 pandemic. Continue reading Astute Launches Customer Confidence Solution to Gauge Consumer Behaviour During COVID-19
Daily Archives: August 18, 2020
Poly appoints Dave Shull President and Chief Executive Officer
Plantronics, Inc. (“Poly” or the “Company”), a global communications company that powers meaningful human connection and collaboration, announced the appointment of Dave Shull as President, Chief Executive Officer and a member of the Company’s Board of Directors (the “Board”), effective September 8, 2020. Mr. Shull succeeds Robert Hagerty, who has served as Interim Chief Executive Officer since February 2020. Continue reading Poly appoints Dave Shull President and Chief Executive Officer
78% of directors believe customers are paying more attention to responsible business practices since pandemic
New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced customer engagement services, has today revealed that responsibility, transparency and trust are now perceived to be more important than they were prior to the pandemic. Continue reading 78% of directors believe customers are paying more attention to responsible business practices since pandemic
Vonage further expands Microsoft collaboration with new integration for Dynamics 365
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has announced that it will expand its Vonage Contact Center offering to include seamless integration with Microsoft Dynamics 365. Continue reading Vonage further expands Microsoft collaboration with new integration for Dynamics 365
Zoom Phone Cloud Service Now Available in Over 40 Countries and Territories
Zoom Video Communications announced general availability of its Zoom Phone cloud phone service in 25 additional countries and territories, as well as a new, drastically simplified telephone service plan for companies with locations across the globe. Continue reading Zoom Phone Cloud Service Now Available in Over 40 Countries and Territories
Confirmit Names New COO and Head of Legal
Confirmit has announced the appointment of a new Chief Operating Officer and Head of Legal to its leadership team. Giles Whiting joins as COO, bringing his expertise in building high-performing teams, executing growth strategies, and product development. Continue reading Confirmit Names New COO and Head of Legal