Maintel has deployed an EMEA-wide cloud telephony system for AVONWorldwide, one of the world’s leading direct sellers. The move to Maintel’s ICON platform forms part of a wider strategy to transform the 134-year old retailer. Continue reading Avon deploys Maintel ICON Cloud Telephony platform across EMEA
Daily Archives: August 11, 2020
CallMiner and Intradiem Announce Partnership to Take Action on Behavioural Insight in Contact Centres
CallMiner, the leading provider of artificial intelligence-fueled speech and customer interaction analytics, announced a partnership with Intradiem, the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Continue reading CallMiner and Intradiem Announce Partnership to Take Action on Behavioural Insight in Contact Centres
Alcatel-Lucent Enterprise and RingCentral enter into a strategic partnership
Alcatel-Lucent Enterprise, a leading provider of communications, networking and cloud solutions and RingCentral, a leading provider of global enterprise cloud communications, collaboration and contact centre solutions, announced that they have entered into a strategic partnership to introduce a new co-branded cloud solution – Rainbow Office powered by RingCentral – making it unique and exclusive for Alcatel-Lucent Enterprise. Continue reading Alcatel-Lucent Enterprise and RingCentral enter into a strategic partnership
Mastering the art of cost-saving in customer service
As lockdown continues to ease, it pays to keep an eye on the pennies. Thomas Rødseth at Puzzel outlines 5 ways to achieve all-round efficiencies in customer service… Continue reading Mastering the art of cost-saving in customer service
Confirmit appoints Tobi Andersson as Chief Product Officer
Confirmit has appointed Tobi Andersson to the new role of Chief Product Officer to lead Confirmit’s product strategy and vision. The announcement follows the recent acquisition of Confirmit by Verdane, its merger with Dapresy and the appointment of Kyle Ferguson as CEO. Continue reading Confirmit appoints Tobi Andersson as Chief Product Officer
Astute Launches Interaction Experience, New VoC Solution for Post-Interaction Customer Surveys
Astute, a leading end-to-end customer engagement platform, announced the release of Interaction Experience, a new survey solution designed to capture post-interaction feedback across multiple contact channels. Continue reading Astute Launches Interaction Experience, New VoC Solution for Post-Interaction Customer Surveys