Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased to announce our recent partnership with English Heritage, a charity that manages over 400 historic monuments, buildings and places of interest in the UK. Continue reading English Heritage Chooses Noble Systems to Enhance Customer Experience with Inbound and WFM Solutions
Daily Archives: August 4, 2020
TTEC Announces new EMEA CX service for Volkswagen Group UK with the launch of its Leeds customer engagement centre
TTEC, a leading digital customer experience (CX) technology and services company for many of the world’s most iconic and disruptive brands and government agencies, has announced its new CX service centre for Volkswagen Group UK, which includes the brands of Volkswagen, Audi, Škoda, SEAT and Volkswagen Commercial Vehicles, has gone live. Continue reading TTEC Announces new EMEA CX service for Volkswagen Group UK with the launch of its Leeds customer engagement centre
LivePerson Announces the Conversational Cloud™, an AI-powered Command Centre for Brand-Consumer Conversations
LivePerson, a global leader in Conversational AI, announced its enterprise-grade Conversational Cloud, where hundreds of the world’s largest brands build and run AI-powered automations over popular messaging channels such as SMS, WhatsApp, Apple Business Chat, Facebook Messenger, Google RCS, LINE, WeChat, and native messaging on brand websites and mobile apps. Continue reading LivePerson Announces the Conversational Cloud™, an AI-powered Command Centre for Brand-Consumer Conversations
Kingspan Moves to the Cloud with 8×8 to Support Global Growth and Enhance Ability to Operate from Anywhere
8×8, a leading integrated cloud communications platform provider, announced that Kingspan Water and Energy Limited, a division of leading insulation and building envelope solutions provider Kingspan Group plc, has deployed 8×8 X Series to support their global growth and streamline the employee and customer experience. Continue reading Kingspan Moves to the Cloud with 8×8 to Support Global Growth and Enhance Ability to Operate from Anywhere
5 reasons to implement integrated email ticketing in contact centres
Jamie MacSween of Puzzel shares his thoughts on the consumer switch to email, and why it has become more important in contact centres, as well as how to use automated ticketing to resolve a sharp influx of customer enquiries… Continue reading 5 reasons to implement integrated email ticketing in contact centres
Cloud Communications: European Companies Show Newfound Maturity
For the third consecutive year, Mitel®, a global market leader in business communications, has carried out research into European companies’ adoption of cloud-based communications. The survey, conducted by Spoking Polls with 1,108 European IT decision-makers, highlights a rising adoption rate among businesses and a newfound maturity when it comes to migrating towards an as-a-service model. Continue reading Cloud Communications: European Companies Show Newfound Maturity