NICE inContact Ranked as the Market Leader in Omdia Multichannel Cloud Contact Center Solution Decision Matrix

NICE inContact, a NICE business, announced Omdia, a leading global technology research firm, has recognized the company as the market leader in the Omdia Decision Matrix, Selecting a Multichannel Cloud Contact Center Solution, 2020-21, ranking #1 overall in the technology assessment, execution assessment and market impact ratings. Continue reading NICE inContact Ranked as the Market Leader in Omdia Multichannel Cloud Contact Center Solution Decision Matrix

Teleperformance in India Launches Three Revolutionary Cloud Campus Hubs to Enable Seamless Transition to Work-At-Home

Teleperformance India will lead the path to the new normal by expanding its unique global operating model via TP Cloud Campus. Teleperformance India launches three High-Tech Hubs as a part of Teleperformance Cloud Campus strategy to effectively manage their workforce operating-from-home model. Continue reading Teleperformance in India Launches Three Revolutionary Cloud Campus Hubs to Enable Seamless Transition to Work-At-Home

Evolve IP Delivers World’s Only Omnichannel Contact Center Integrated with Microsoft Teams and Virtual Workspaces

Evolve IP®, the world’s leading provider of Work Anywhere™ solutions; today announced that it has integrated the omnichannel Evolve Contact Suite with Microsoft Teams and the company’s virtual Workspaces solution. Continue reading Evolve IP Delivers World’s Only Omnichannel Contact Center Integrated with Microsoft Teams and Virtual Workspaces

AI to the rescue: first aid for busy contact centres in local government

Can Artificial Intelligence (AI) really deflect calls away from the contact centre? This is the question many local government organisations are asking as they strive to serve the community at reduced cost. Henry Jinman of EBI.AI outlines 7 reasons why conversational AI holds the answer. Continue reading AI to the rescue: first aid for busy contact centres in local government

AVCtechnologies Announces Agreement to Buy Ribbon’s Kandy Communications Business

American Virtual Cloud Technologies, and Ribbon Communications announced they have entered into a definitive agreement for AVCtechnologies to acquire Kandy Communications, an industry-leading proprietary, multi-tenant, highly scalable cloud communications platform, from Ribbon, in an all-stock transaction. Continue reading AVCtechnologies Announces Agreement to Buy Ribbon’s Kandy Communications Business