While many are focusing on getting 2020 back on track, Premier CX have launched something brand new to the Contact Centre world – personalised queue experience. Not just an enhancement, or something to wring out a small incremental improvement. Continue reading Premier CX Launches Groundbreaking Personalised Queue Experience
Monthly Archives: July 2020
Red Box Fuels AI-powered Insights Through Integration with Salesforce Einstein Call Coaching on Salesforce AppExchange
Red Box, a leading platform for voice, announces Red Box AI Bridge for Salesforce Einstein on Salesforce AppExchange, the world’s leading enterprise cloud marketplace. Red Box AI Bridge enables organisations not utilising a Salesforce-embedded communication platform to capture high quality call and metadata from their existing telephony or contact centre platform. Continue reading Red Box Fuels AI-powered Insights Through Integration with Salesforce Einstein Call Coaching on Salesforce AppExchange
One Equity Partners to Make Strategic Investment in Infobip
One Equity Partners (“OEP”) announced that it has signed a definitive agreement to make a major strategic investment in Infobip, a global cloud communications platform for the world’s largest enterprises. This is the first outside capital raised by Infobip’s visionary founders, achieving a unicorn valuation with one of the largest European software Series A rounds in recent years. Continue reading One Equity Partners to Make Strategic Investment in Infobip
Chatbots rank dead last in customer satisfaction as digital service demand grows amid COVID-19
eGain, the leading provider of customer engagement solutions, announced that chatbots ranked at the bottom among digital touchpoints in customer satisfaction during the initial outbreak of COVID-19. Continue reading Chatbots rank dead last in customer satisfaction as digital service demand grows amid COVID-19
TouchPoint One Releases New Gamification Solution to Boost Work-from-Home Engagement and Performance
TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centres, announced the addition of A-GAME Flex to its gamification solutions lineup. A-GAME Flex enables contact centre supervisors or department and program managers to design and deploy behaviour and KPI-based gamification initiatives in minutes. Continue reading TouchPoint One Releases New Gamification Solution to Boost Work-from-Home Engagement and Performance
Fever Expands Relationship With SugarCRM
SugarCRM Inc.®, the innovator of time-aware CX, announced that Fever, a leading entertainment platform with headquarters in Madrid and New York, has selected Sugar’s CX-driven solutions to better serve local event and music organizers around the globe. Continue reading Fever Expands Relationship With SugarCRM