While many are focusing on getting 2020 back on track, Premier CX have launched something brand new to the Contact Centre world – personalised queue experience. Not just an enhancement, or something to wring out a small incremental improvement. Continue reading Premier CX Launches Groundbreaking Personalised Queue Experience
Monthly Archives: July 2020
Red Box Fuels AI-powered Insights Through Integration with Salesforce Einstein Call Coaching on Salesforce AppExchange
Red Box, a leading platform for voice, announces Red Box AI Bridge for Salesforce Einstein on Salesforce AppExchange, the world’s leading enterprise cloud marketplace. Red Box AI Bridge enables organisations not utilising a Salesforce-embedded communication platform to capture high quality call and metadata from their existing telephony or contact centre platform. Continue reading Red Box Fuels AI-powered Insights Through Integration with Salesforce Einstein Call Coaching on Salesforce AppExchange
One Equity Partners to Make Strategic Investment in Infobip
One Equity Partners (“OEP”) announced that it has signed a definitive agreement to make a major strategic investment in Infobip, a global cloud communications platform for the world’s largest enterprises. This is the first outside capital raised by Infobip’s visionary founders, achieving a unicorn valuation with one of the largest European software Series A rounds in recent years. Continue reading One Equity Partners to Make Strategic Investment in Infobip
Chatbots rank dead last in customer satisfaction as digital service demand grows amid COVID-19
eGain, the leading provider of customer engagement solutions, announced that chatbots ranked at the bottom among digital touchpoints in customer satisfaction during the initial outbreak of COVID-19. Continue reading Chatbots rank dead last in customer satisfaction as digital service demand grows amid COVID-19
TouchPoint One Releases New Gamification Solution to Boost Work-from-Home Engagement and Performance
TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centres, announced the addition of A-GAME Flex to its gamification solutions lineup. A-GAME Flex enables contact centre supervisors or department and program managers to design and deploy behaviour and KPI-based gamification initiatives in minutes. Continue reading TouchPoint One Releases New Gamification Solution to Boost Work-from-Home Engagement and Performance
Fever Expands Relationship With SugarCRM
SugarCRM Inc.®, the innovator of time-aware CX, announced that Fever, a leading entertainment platform with headquarters in Madrid and New York, has selected Sugar’s CX-driven solutions to better serve local event and music organizers around the globe. Continue reading Fever Expands Relationship With SugarCRM
Atos and Damovo partnership accelerates access to UCC solutions for mid sized and large enterprises
Atos, a global leader in digital transformation, has transferred part of its Unified Communications & Collaborations activities in Belgium, Luxembourg, Sweden and Finland to Damovo, a leading provider of ICT managed services and solutions. Continue reading Atos and Damovo partnership accelerates access to UCC solutions for mid sized and large enterprises