Noetica – A British company, developing software products for the global contact centre market, announced that its Live Person Detection (LPD™) solution has been granted a patent (2851004) by the Canadian Intellectual Property Office. Continue reading Noetica Extends International Patent for Live Person Detection with Canadian Intellectual Property Office
Daily Archives: August 17, 2020
Moneypenny survey shows how office life has transformed in post-lockdown return to work
A new survey conducted by Moneypenny, into the return to work post-COVID lockdown, shows that almost half (45%) of office workers surveyed are returning to work immediately, with a further 31% due back in the next one to four months. However, 48% admit to having some concerns about COVID risks and a further 15% are not at all comfortable with the prospect of going back to the office. Continue reading Moneypenny survey shows how office life has transformed in post-lockdown return to work
Frost Radar™: European Customer Experience Outsourcing Services, 2020
The global customer experience (CX) outsourcing services market is challenged by commoditization. Consequently, outsourcers are deploying advanced technology-enabled solutions and working with partners from across the ecosystem to differentiate in the fragmented marketplace. Continue reading Frost Radar™: European Customer Experience Outsourcing Services, 2020
Puzzel placed third in the Frost & Sullivan European CCaaS Radar
Frost & Sullivan has positioned Puzzel third in its European Contact Centre as a Service (CCaaS) Radar, highlighted for its innovative products, and the vigour with which it embraces new technology and megatrends. Continue reading Puzzel placed third in the Frost & Sullivan European CCaaS Radar
OnviSource Introduces Liaa TeleServ™
OnviSource announced a new product, Liaa TeleServ Intelligent Virtual Agent, that delivers fully automated Teleservices applications and Telephone Answering Service (TAS), and offers customer-friendly interactions using either standard touchtone or Conversational AI driven by Artificial Intelligence technologies. Continue reading OnviSource Introduces Liaa TeleServ™
Virgin Experience Days Selects Dynamic Yield as Experience Optimisation Technology
Dynamic Yield, the Experience Optimisation platform, announced that Virgin Experience Days, the UK-based market leader in gift experiences has selected its A/B testing and personalisation technology to better tailor the customer journey. Continue reading Virgin Experience Days Selects Dynamic Yield as Experience Optimisation Technology