BT’s Gosforth contact centre is set for a multi-million-pound refurbishment as Newcastle was revealed as a key location in the company’s future plans. Continue reading BT’s Gosforth contact centre set for major refurbishment
Daily Archives: August 5, 2020
BT’s Bangor customer service centre set for major redevelopment
BT’s Bangor customer service centre is set for a major redevelopment as the company announced plans today to invest in a large refit of the building. Continue reading BT’s Bangor customer service centre set for major redevelopment
Decibel Reports Record Momentum as Enterprises Prioritize Digital Customer Experiences
As enterprises double down on optimizing digital customer experiences, Decibel, the leader in digital experience analytics, announced impressive growth among its customer base, with the company securing 135% of its revenue forecast for Q2. Continue reading Decibel Reports Record Momentum as Enterprises Prioritize Digital Customer Experiences
Kin + Carta: Partner for Google’s Business Messages
Kin + Carta, an award-winning global technology and innovation consulting firm, is a partner for Google’s recently expanded Business Messages. With over 1 billion people using Google Maps every month, Google’s announcement signals the company’s continued investment in helping businesses connect with their customers. Continue reading Kin + Carta: Partner for Google’s Business Messages
Intrado Acquires OnSIP
Intrado, a global leader in technology-enabled services, announced that it has acquired Junction Networks, Inc. d.b.a. OnSIP, a provider of Unified Communications as a Service (“UCaaS”) and collaboration solutions for small and mid-size (“SMB”) customers. Continue reading Intrado Acquires OnSIP
Geomant announces strategic partnership with Zagreb-based BPTO specialist M+ Group
A newly announced partnership between leading customer experience solutions provider Geomant, and Zagreb-based business process and technology outsourcing (BPTO) company M+ Group, has resulted in the creation of Geomant Global. Continue reading Geomant announces strategic partnership with Zagreb-based BPTO specialist M+ Group