More than a third (37.2%) of Brits are dissatisfied with the customer service experience they receive, according to new research from Cloud and Managed Services provider Maintel. Continue reading Research reveals Brits frustrated at poor lockdown customer service
Monthly Archives: September 2020
Genesys Extends Global Cloud Customer Experience Relationship with BT
Genesys®, the global leader in cloud customer experience and contact centre solutions, announced it has expanded its reseller agreement with BT, one of the world’s leading providers of communications services and solutions. Continue reading Genesys Extends Global Cloud Customer Experience Relationship with BT
Auto Trader Implements PCI Pal® for Secure and Compliant Payments
PCI Pal®, the global provider of secure payment solutions, has announced that TRADER, the leading digital player in Canadian automotive, boasting recognizable brands such as Auto Trader, has successfully implemented its Agent Assist payment solution to ensure Cardholder Not Present (CNP) payments are handled securely and in compliance with the PCI Data Security Standard. Continue reading Auto Trader Implements PCI Pal® for Secure and Compliant Payments
WebBeds partner with Babble for global technology transformation project
Cloud Comms, Collaboration, Contact Centre and Cyber solutions firm, Babble, has been chosen by WebBeds, the B2B division of Webjet Limited, to transform its contact centre and telephony solutions via a major strategic project which will see the introduction of Artificial Intelligence (AI) at the leading global travel wholesaler. Continue reading WebBeds partner with Babble for global technology transformation project
Evros signs partnership agreement with Enghouse Interactive to strengthen contact centre offering to Irish businesses
Enghouse Interactive announced that it has awarded Irish IT specialists and Microsoft Gold Partner, Evros Technology Group, authorised partnership status within its partner programme. Continue reading Evros signs partnership agreement with Enghouse Interactive to strengthen contact centre offering to Irish businesses
Echo supports digital transformation at Dŵr Cymru Welsh Water
A digital transformation programme supported by Echo Managed Services has helped Welsh Water to achieve a 33% increase in digital channel customer transactions for the most common, high-volume customer contact types. Continue reading Echo supports digital transformation at Dŵr Cymru Welsh Water
Talkdesk adds new at-home and mobile workforce solutions with Talkdesk Remote and Talkdesk On The Go
Talkdesk® has announced Talkdesk Remote and Talkdesk On The Go, designed to increase contact centre efficiency and operational flexibility. The COVID-19 pandemic has ushered in a new era of work-from-home (WFH) needs for both employer and employee. Continue reading Talkdesk adds new at-home and mobile workforce solutions with Talkdesk Remote and Talkdesk On The Go
Creative Virtual and Speakeasy AI are Excited to Announce First Shared Enterprise Customer Using Integrated Solution for Conversational AI
Creative Virtual, a world leader in customer and employee engagement solutions, and Speakeasy AI jointly announced their first shared enterprise customer is live using their integrated solution for conversational AI within IVR. Continue reading Creative Virtual and Speakeasy AI are Excited to Announce First Shared Enterprise Customer Using Integrated Solution for Conversational AI
Boomi Advances iPaaS with Announcement of New Integrated Experiences Vision
Boomi™, a Dell Technologies™ business and leading provider of cloud-based integration platform as a service (iPaaS), introduced its new vision: Integrated Experiences. On Boomi, Integrated Experiences empowers organizations to instantly connect their customers, employees, partners, and users to what they want. Continue reading Boomi Advances iPaaS with Announcement of New Integrated Experiences Vision
Avaloq connects with Enterprise Bot to provide cutting-edge customer service software based on AI
Enterprise Bot, a startup providing conversational artificial intelligence (AI) and automation tools, and Avaloq, a leader in digital banking solutions, have announced a new partnership which will see Avaloq offering Enterprise Bot’s conversational customer service software to its banking and wealth management clients. Continue reading Avaloq connects with Enterprise Bot to provide cutting-edge customer service software based on AI
Controlled Network Solutions Deploys Ribbon Call Trust™ to Mitigate Nuisance and Robocalls
Ribbon Communications, announced that Controlled Network Solutions (CNS), a leading independent provider of hosted PBX, telecommunications and cloud-based technology solutions to businesses across North America, is deploying key components of the Ribbon Call Trust™ portfolio to deliver advanced protection against nuisance and robocalls. Continue reading Controlled Network Solutions Deploys Ribbon Call Trust™ to Mitigate Nuisance and Robocalls
Avaya and RingCentral Announce Expansion of Unified Cloud Communications Offering
Avaya and RingCentral announced the expansion of Avaya Cloud OfficeTM by RingCentral® across Europe, with the solution now generally available in France, Ireland, and the Netherlands. In addition, the companies also announced that they have signed their first seven-figure deal with a large United Kingdom-based Government customer. Continue reading Avaya and RingCentral Announce Expansion of Unified Cloud Communications Offering
Vonage Awarded G-Cloud 12 Framework Agreement
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud framework, for its Vonage Business Communications and Vonage Contact Center solutions. Continue reading Vonage Awarded G-Cloud 12 Framework Agreement
Pega Introduces Value Finder To Better Engage Neglected Customers
Pegasystems, the software company empowering digital transformation at the world’s leading enterprises, today introduced Value Finder – a new AI-powered capability helping organizations engage their most underserved customers with messages and offers designed for their specific needs. Continue reading Pega Introduces Value Finder To Better Engage Neglected Customers
Oracle and Sprinklr Help Organizations Enhance Marketing and Customer Service
Oracle announced new integrations between Oracle Fusion Cloud Customer Experience (CX) and Sprinklr, a Customer Experience Management (CXM) platform for modern enterprises, that will help organizations deliver personalized and connected experiences for customers. Continue reading Oracle and Sprinklr Help Organizations Enhance Marketing and Customer Service