More than a third (37.2%) of Brits are dissatisfied with the customer service experience they receive, according to new research from Cloud and Managed Services provider Maintel. Continue reading Research reveals Brits frustrated at poor lockdown customer service
Monthly Archives: September 2020
Genesys Extends Global Cloud Customer Experience Relationship with BT
Genesys®, the global leader in cloud customer experience and contact centre solutions, announced it has expanded its reseller agreement with BT, one of the world’s leading providers of communications services and solutions. Continue reading Genesys Extends Global Cloud Customer Experience Relationship with BT
Auto Trader Implements PCI Pal® for Secure and Compliant Payments
PCI Pal®, the global provider of secure payment solutions, has announced that TRADER, the leading digital player in Canadian automotive, boasting recognizable brands such as Auto Trader, has successfully implemented its Agent Assist payment solution to ensure Cardholder Not Present (CNP) payments are handled securely and in compliance with the PCI Data Security Standard. Continue reading Auto Trader Implements PCI Pal® for Secure and Compliant Payments
WebBeds partner with Babble for global technology transformation project
Cloud Comms, Collaboration, Contact Centre and Cyber solutions firm, Babble, has been chosen by WebBeds, the B2B division of Webjet Limited, to transform its contact centre and telephony solutions via a major strategic project which will see the introduction of Artificial Intelligence (AI) at the leading global travel wholesaler. Continue reading WebBeds partner with Babble for global technology transformation project
Evros signs partnership agreement with Enghouse Interactive to strengthen contact centre offering to Irish businesses
Enghouse Interactive announced that it has awarded Irish IT specialists and Microsoft Gold Partner, Evros Technology Group, authorised partnership status within its partner programme. Continue reading Evros signs partnership agreement with Enghouse Interactive to strengthen contact centre offering to Irish businesses
Echo supports digital transformation at Dŵr Cymru Welsh Water
A digital transformation programme supported by Echo Managed Services has helped Welsh Water to achieve a 33% increase in digital channel customer transactions for the most common, high-volume customer contact types. Continue reading Echo supports digital transformation at Dŵr Cymru Welsh Water
Talkdesk adds new at-home and mobile workforce solutions with Talkdesk Remote and Talkdesk On The Go
Talkdesk® has announced Talkdesk Remote and Talkdesk On The Go, designed to increase contact centre efficiency and operational flexibility. The COVID-19 pandemic has ushered in a new era of work-from-home (WFH) needs for both employer and employee. Continue reading Talkdesk adds new at-home and mobile workforce solutions with Talkdesk Remote and Talkdesk On The Go