The changing landscape of customer experience and why brands are still getting complaint handling wrong

A leading customer service provider has challenged businesses in the UK to change the way they think about customer interaction, amid rising levels of consumer dissatisfaction. Woven is a leading contact centre, customer management and BPO service provider, operating from offices in Bristol, Swindon and Ipswich and working with brands across a range of industries, including Toyota and Kärcher. Continue reading The changing landscape of customer experience and why brands are still getting complaint handling wrong

With a Strategic Partnership and Enhanced Integrations UJET and Kustomer Further Extend their Go-to-Market Relationship

UJET Inc., the ultra-modern cloud contact centre for customer-focused enterprises, announced a partnership with Kustomer, to offer businesses UJET’s cloud-native, multimodal omnichannel contact centre solution, seamlessly alongside the standout experiences and omnichannel interactions of Kustomer’s SaaS CRM platform. Continue reading With a Strategic Partnership and Enhanced Integrations UJET and Kustomer Further Extend their Go-to-Market Relationship

Glassbox Becomes the First Digital Customer Experience Solution to Achieve ISO 27701 Data Privacy Certification

Glassbox, the leading analytics platform for optimizing customer experiences on web and mobile applications, announced the company has earned the International Organization for Standardization’s ISO/IEC 27701:2019 standard (“ISO 27701”), which streamlines privacy controls to reduce the risk to the privacy rights of individuals. Continue reading Glassbox Becomes the First Digital Customer Experience Solution to Achieve ISO 27701 Data Privacy Certification

Ada Deepens Integrations with Salesforce to Deliver Scalable Automation-First Customer Experience

Ada, the market leader in Automated Customer Experience (ACX), announced deeper integrations with Salesforce to help organisations benefit from an automation-first digital strategy that makes it easy to create personalised customer experiences at scale. Continue reading Ada Deepens Integrations with Salesforce to Deliver Scalable Automation-First Customer Experience