Business Systems, a leader in voice recording and enterprise workforce optimisation solutions, has been named as a supplier on Crown Commercial Service’s (CCS) SPARK DPS, a Technology Innovation Marketplace that can help government and public sectors access new and emerging technology products. Continue reading Business Systems Awarded Supplier Place on SPARK DPS
Daily Archives: August 13, 2020
Eckoh announces six-year Capita and TfL contract renewal
Eckoh, the global provider of secure payment products and customer contact solutions, announces it has secured a six-year renewal of its contract with Capita for the provision of services for the Congestion Charge to Transport for London (‘TfL’), at a total contract value of £4m. Continue reading Eckoh announces six-year Capita and TfL contract renewal
The changing landscape of customer experience and why brands are still getting complaint handling wrong
A leading customer service provider has challenged businesses in the UK to change the way they think about customer interaction, amid rising levels of consumer dissatisfaction. Woven is a leading contact centre, customer management and BPO service provider, operating from offices in Bristol, Swindon and Ipswich and working with brands across a range of industries, including Toyota and Kärcher. Continue reading The changing landscape of customer experience and why brands are still getting complaint handling wrong
With a Strategic Partnership and Enhanced Integrations UJET and Kustomer Further Extend their Go-to-Market Relationship
UJET Inc., the ultra-modern cloud contact centre for customer-focused enterprises, announced a partnership with Kustomer, to offer businesses UJET’s cloud-native, multimodal omnichannel contact centre solution, seamlessly alongside the standout experiences and omnichannel interactions of Kustomer’s SaaS CRM platform. Continue reading With a Strategic Partnership and Enhanced Integrations UJET and Kustomer Further Extend their Go-to-Market Relationship
Genesys Unveils Industry’s First True Multicloud Architecture for Contact Centres
Genesys, a global leader in cloud customer experience and contact centre solutions, has announced the industry’s first native multicloud architecture. Continue reading Genesys Unveils Industry’s First True Multicloud Architecture for Contact Centres
Glassbox Becomes the First Digital Customer Experience Solution to Achieve ISO 27701 Data Privacy Certification
Glassbox, the leading analytics platform for optimizing customer experiences on web and mobile applications, announced the company has earned the International Organization for Standardization’s ISO/IEC 27701:2019 standard (“ISO 27701”), which streamlines privacy controls to reduce the risk to the privacy rights of individuals. Continue reading Glassbox Becomes the First Digital Customer Experience Solution to Achieve ISO 27701 Data Privacy Certification