Upstream Works Software Ltd. is excited to announce their new Desktop tailored for digital workers in the Contact Center and Back Office. The Upstream Works Desktop (UWD) will unify customer engagements across the entire organization, ensuring a great experience through the whole journey. Continue reading Upstream Works Unifies CX with New Desktop for Digital Workers →

8×8 announced new 8×8 Open Communications Platform™ enhancements, improving how organizations manage and use communications and collaboration. These new innovations are helping organizations accelerate digital workplace initiatives and optimize employee productivity and customer experiences from anywhere on any device. Continue reading 8×8 New Release Delivers Work From Anywhere Insights and Improved Administrator and User Experience →

Lifesize, a global innovator of immersive enterprise communication solutions, announced a bevy of new features and integrations for the Lifesize CxEngage contact centre-as-a-service (CCaaS) platform. Ranging from conversational AI to reporting capabilities, these enhancements enable contact centre agents to be more effective in their work and result in more seamless omnichannel customer experiences. Continue reading Lifesize Augments Cloud Contact Centre Capabilities and Application Integrations to Deliver Enriched Omnichannel Customer Experience →

Verint® announced an integration of its Cloud branch workforce management solution, CloudCords™, with TimeTrade Scheduler to streamline online appointment scheduling in retail banking. TimeTrade Systems, Inc. is a leading provider of online intelligent appointment scheduling software. Continue reading Verint Announces Automation Solution to Improve Retail Banking Customer Experience →