Gulf Bank Embarks on Multi-Year Multiexperience Transformation Journey With Avaya

Gulf Bank, one of the largest and leading banks in Kuwait, has embarked on a multi-year customer experience transformation journey with Avaya as it seeks to embrace a multiexperience approach that strengthens its market differentiation through better customer and employee experiences. Continue reading Gulf Bank Embarks on Multi-Year Multiexperience Transformation Journey With Avaya

Physicians Immediate Care Selects Noble Contact Centre Technology to Improve Patient Service

Noble Systems Corporation, a global leader in omnichannel contact centre technology solutions, is pleased to announce that Physicians Immediate Care has chosen the Noble® Contact Center Suite to help provide remarkable care to its patients. Continue reading Physicians Immediate Care Selects Noble Contact Centre Technology to Improve Patient Service

Pinnacle Renewable Energy Adopts RingCentral Office to Support Remote Work

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced that Pinnacle Renewable Energy, an industrial wood pellet manufacturer and distributor, has adopted RingCentral Office®, a unified communications solution that includes team messaging, video meetings and a cloud phone system to enable a sustainable, employee-centric remote working environment for today and the future. Continue reading Pinnacle Renewable Energy Adopts RingCentral Office to Support Remote Work

Horizon Telecom Partners with RingCentral to Bring Cloud-Based Business Communications to Global Enterprises

Horizon Telecom, a leading carrier-neutral provider of communication and connectivity for global enterprises and RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced that Horizon Telecom will offer RingCentral Office®, a Unified Communications as a Service (UCaaS) platform that includes team messaging, video meetings, and a cloud phone system to large-scale multinational enterprises around the world. Continue reading Horizon Telecom Partners with RingCentral to Bring Cloud-Based Business Communications to Global Enterprises

Appian Introduces the First Unified Platform for Hyperautomation

Appian announced the latest version of the Appian Low-code Automation Platform. The new version makes it easier than ever for IT to drive rapid and substantial business value from a new generation of powerful and scalable enterprise automation technologies, united on the industry’s leading platform for low-code development. Continue reading Appian Introduces the First Unified Platform for Hyperautomation

Cisco To Acquire IMImobile To Embed Omnichannel Engagement Into Customer Experience As A Service

Cisco announces agreement to acquire IMImobile PLC. IMImobile’s cloud communications software and services to further Cisco’s vision to create a comprehensive Customer Experience as a Service (CXaaS) offer that gives businesses the ability to deliver consistently enjoyable and rich customer experiences.
Continue reading Cisco To Acquire IMImobile To Embed Omnichannel Engagement Into Customer Experience As A Service