5 key criteria for elevating the work from home experience

Although we are all getting used to working from home now, there are still a few issues around it such as IT support and video sharing fatigue. As it’s going to be a while before we’re allowed back to offices full time– or ever, for those of us who like working from home for at least some of the week – Rob Carmichael, Collaboration Specialist at Avaya, has the following tips on how to get the best experience from home. Continue reading 5 key criteria for elevating the work from home experience

BGL Group Chooses Twilio to Ensure Great Customer Engagement

Twilio, the leading cloud communications platform, announced that its cloud-based contact centre solution, Flex, has been selected by BGL Group, a leading digital distributor of insurance and household financial services, which includes in its portfolio a number of insurance brands including Budget Insurance and Beagle Street, as well as the popular price comparison site comparethemarket.com. Continue reading BGL Group Chooses Twilio to Ensure Great Customer Engagement

Maintel integrates Highlight into new SD-WAN Secure Homeworker services

Maintel has integrated Highlight as the service assurance tool within its new software-defined Secure Homeworker suite of services. Maintel’s new offering enables businesses and public sector organisations to support mass-scale remote working by delivering “in-office” grade security, connectivity and availability to employees working from home. Continue reading Maintel integrates Highlight into new SD-WAN Secure Homeworker services