Although we are all getting used to working from home now, there are still a few issues around it such as IT support and video sharing fatigue. As it’s going to be a while before we’re allowed back to offices full time– or ever, for those of us who like working from home for at least some of the week – Rob Carmichael, Collaboration Specialist at Avaya, has the following tips on how to get the best experience from home. Continue reading 5 key criteria for elevating the work from home experience
Monthly Archives: November 2020
BGL Group Chooses Twilio to Ensure Great Customer Engagement
Twilio, the leading cloud communications platform, announced that its cloud-based contact centre solution, Flex, has been selected by BGL Group, a leading digital distributor of insurance and household financial services, which includes in its portfolio a number of insurance brands including Budget Insurance and Beagle Street, as well as the popular price comparison site comparethemarket.com. Continue reading BGL Group Chooses Twilio to Ensure Great Customer Engagement
ServiceNow to Acquire AI Pioneer Element AI
ServiceNow announced it has signed an agreement to acquire Element AI, a leading artificial intelligence (AI) company with deep AI capabilities and some of the world’s brightest AI minds. Continue reading ServiceNow to Acquire AI Pioneer Element AI
Fusion Acquires Finaccess BPO and Its Subsidiaries
Fusion BPO Services is pleased to announce the acquisition of a Morocco-based Finaccess BPO and its French subsidiaries. Continue reading Fusion Acquires Finaccess BPO and Its Subsidiaries
AIM Media Improves Customer Service and Efficiency With TCN IVR and Agent Gateway
TCN, a leading provider of cloud-based call centre technology for enterprises, contact centres, BPOs, and collection agencies worldwide, celebrates the success of serving the AIM Media companies. Continue reading AIM Media Improves Customer Service and Efficiency With TCN IVR and Agent Gateway
Cardiff City Council teams up with Netcall to support Test, Trace and Protect efforts
It’s an extraordinarily busy time for call centres at the moment. The pandemic and subsequent lockdowns have required a huge wave of outbound telephone calls in support of the Test, Trace and Protect initiative (TT&P). Continue reading Cardiff City Council teams up with Netcall to support Test, Trace and Protect efforts
Maintel integrates Highlight into new SD-WAN Secure Homeworker services
Maintel has integrated Highlight as the service assurance tool within its new software-defined Secure Homeworker suite of services. Maintel’s new offering enables businesses and public sector organisations to support mass-scale remote working by delivering “in-office” grade security, connectivity and availability to employees working from home. Continue reading Maintel integrates Highlight into new SD-WAN Secure Homeworker services