Although we are all getting used to working from home now, there are still a few issues around it such as IT support and video sharing fatigue. As it’s going to be a while before we’re allowed back to offices full time– or ever, for those of us who like working from home for at least some of the week – Rob Carmichael, Collaboration Specialist at Avaya, has the following tips on how to get the best experience from home. Continue reading 5 key criteria for elevating the work from home experience
Monthly Archives: November 2020
BGL Group Chooses Twilio to Ensure Great Customer Engagement
Twilio, the leading cloud communications platform, announced that its cloud-based contact centre solution, Flex, has been selected by BGL Group, a leading digital distributor of insurance and household financial services, which includes in its portfolio a number of insurance brands including Budget Insurance and Beagle Street, as well as the popular price comparison site comparethemarket.com. Continue reading BGL Group Chooses Twilio to Ensure Great Customer Engagement
ServiceNow to Acquire AI Pioneer Element AI
ServiceNow announced it has signed an agreement to acquire Element AI, a leading artificial intelligence (AI) company with deep AI capabilities and some of the world’s brightest AI minds. Continue reading ServiceNow to Acquire AI Pioneer Element AI
Fusion Acquires Finaccess BPO and Its Subsidiaries
Fusion BPO Services is pleased to announce the acquisition of a Morocco-based Finaccess BPO and its French subsidiaries. Continue reading Fusion Acquires Finaccess BPO and Its Subsidiaries
AIM Media Improves Customer Service and Efficiency With TCN IVR and Agent Gateway
TCN, a leading provider of cloud-based call centre technology for enterprises, contact centres, BPOs, and collection agencies worldwide, celebrates the success of serving the AIM Media companies. Continue reading AIM Media Improves Customer Service and Efficiency With TCN IVR and Agent Gateway
Cardiff City Council teams up with Netcall to support Test, Trace and Protect efforts
It’s an extraordinarily busy time for call centres at the moment. The pandemic and subsequent lockdowns have required a huge wave of outbound telephone calls in support of the Test, Trace and Protect initiative (TT&P). Continue reading Cardiff City Council teams up with Netcall to support Test, Trace and Protect efforts
Maintel integrates Highlight into new SD-WAN Secure Homeworker services
Maintel has integrated Highlight as the service assurance tool within its new software-defined Secure Homeworker suite of services. Maintel’s new offering enables businesses and public sector organisations to support mass-scale remote working by delivering “in-office” grade security, connectivity and availability to employees working from home. Continue reading Maintel integrates Highlight into new SD-WAN Secure Homeworker services
Give them the tools to do the Job
It’s long been acknowledged that motivated and engaged employees are the key to business success. Start by giving them the tools to do their job to the best of their ability, and make time for line managers to build rapport with their staff, so that they can support and nurture them. Andrew Tucker, Success Manager at Cirrus explains. Continue reading Give them the tools to do the Job
Lifesize Partners with Zoi Meet to Enhance the Online Meeting Experience
Zoi Meet, an award winning startup that brings conversation intelligence to virtual meetings in the enterprise, announced a partnership with Lifesize, a global innovator of immersive enterprise communication solutions. Continue reading Lifesize Partners with Zoi Meet to Enhance the Online Meeting Experience
SaaS leader Anna Ferreira Gomes joins Netigate
Global feedback company Netigate has recruited Anna Ferreira Gomes as the new Chief Revenue Officer. Anna was recently the CRO at Datscha, and joins Netigate in Stockholm as part of its continued international expansion. Continue reading SaaS leader Anna Ferreira Gomes joins Netigate
Dynamic Yield Named a “Strong Performer” in Experience Optimization Platform Industry Report
Dynamic Yield, a leading Experience Optimization platform, announced it has been named a Strong Performer by leading global research and advisory firm Forrester Research, Inc. in its report “The Forrester Wave™: Experience Optimization Platforms Q4 2020,” which was published. Continue reading Dynamic Yield Named a “Strong Performer” in Experience Optimization Platform Industry Report
Creating remote working success with a positive company culture
The pandemic has placed culture under pressure. With lockdown an all too familiar expression, businesses cannot afford to adopt a passive approach to culture. Stephen Line, VP EMEA, Cloudera explores where to begin and what to do to reignite and drive team motivation. Continue reading Creating remote working success with a positive company culture
Luxury Escapes Selects Noble ShiftTrack for Workforce Management
Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased to announce our recent partnership with Luxury Escapes, a leading provider of travel and holiday packages for travel in Australia and internationally. Continue reading Luxury Escapes Selects Noble ShiftTrack for Workforce Management
Aisera’s Conversational AI solution for Microsoft Teams Will Help Change the Future of Work
Aisera, a leader in artificial intelligence innovation and customer service, announced availability of its AI Service Desk solution for Microsoft Teams. This integration enables customers to speed up and simplify resolution of internal support tickets for IT with self-service resolutions through Aisera’s platform based on conversational AI, natural learning understanding search (NLU Search), and unsupervised natural language processing (NLP). Continue reading Aisera’s Conversational AI solution for Microsoft Teams Will Help Change the Future of Work
DXC Technology and Infinia ML Team Up to Bring Benefits of Advanced Machine Learning to Global Customers
DXC Technology announced a new relationship with Infinia ML to further advance machine learning and data analytics to help customers manage and drive stronger performance and value from their IT estates. Continue reading DXC Technology and Infinia ML Team Up to Bring Benefits of Advanced Machine Learning to Global Customers