UK-based secure cloud services provider, Six Degrees has announced its partnership with 8×8, a leading SaaS provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. Continue reading Six Degrees partners with 8×8 to deliver fully-integrated unified communications, collaboration and contact centre solutions
Daily Archives: December 8, 2020
TTEC Accelerates Growth Strategy in EMEA with Addition of Industry Veteran Alistair Niederer
TTEC welcomes Alistair Niederer as senior vice president, head of Europe, Middle East & African (EMEA) region. With significant projected growth, TTEC is investing heavily in EMEA to capitalise on the momentum it has demonstrated in 2020 with record sales and growth. Continue reading TTEC Accelerates Growth Strategy in EMEA with Addition of Industry Veteran Alistair Niederer
VoiceFoundry, a TTEC Digital Company, Helps Support the Launch of Professional Services Offerings in AWS Marketplace
VoiceFoundry, a TTEC Digital Company, announced that it is participating in the launch of Professional Services in AWS Marketplace by being one of the first to provide end-to-end customer experience as a service solutions (CXaaS). Continue reading VoiceFoundry, a TTEC Digital Company, Helps Support the Launch of Professional Services Offerings in AWS Marketplace
HGS Selected by the Crown Commercial Services G-Cloud Framework as an Approved Supplier
Hinduja Global Solutions (HGS), a global leader in business process management (BPM) and digital user experience solutions, announced that the Crown Commercial Services (CCS) has awarded the company approval to supply cloud and digital workforce solutions on the G-Cloud 12 Framework, including cloud and automation services to enable the cognitive contact centre. Continue reading HGS Selected by the Crown Commercial Services G-Cloud Framework as an Approved Supplier
Optimove and Dynamic Yield Announce Integration to Combine Multichannel Orchestration with Real-Time Personalization
Optimove, the Relationship Marketing Hub, and Dynamic Yield, the Experience Optimization Platform, announced a strategic integration that will allow brands to ensure each customer receives the optimal marketing treatment across channels. Continue reading Optimove and Dynamic Yield Announce Integration to Combine Multichannel Orchestration with Real-Time Personalization
Talkdesk Research Reveals Two-Thirds of Financial Services and Insurance Customers Say One Bad Experience Dilutes Brand Loyalty
Seven out of 10 customers demonstrate deeper loyalty to financial services and insurance companies that heavily invest in customer experience (CX), according to a new research study by Talkdesk®, the cloud contact centre for innovative enterprises. Continue reading Talkdesk Research Reveals Two-Thirds of Financial Services and Insurance Customers Say One Bad Experience Dilutes Brand Loyalty