Six Degrees partners with 8×8 to deliver fully-integrated unified communications, collaboration and contact centre solutions

UK-based secure cloud services provider, Six Degrees has announced its partnership with 8×8, a leading SaaS provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. Continue reading Six Degrees partners with 8×8 to deliver fully-integrated unified communications, collaboration and contact centre solutions

TTEC Accelerates Growth Strategy in EMEA with Addition of Industry Veteran Alistair Niederer

TTEC welcomes Alistair Niederer as senior vice president, head of Europe, Middle East & African (EMEA) region. With significant projected growth, TTEC is investing heavily in EMEA to capitalise on the momentum it has demonstrated in 2020 with record sales and growth. Continue reading TTEC Accelerates Growth Strategy in EMEA with Addition of Industry Veteran Alistair Niederer

VoiceFoundry, a TTEC Digital Company, Helps Support the Launch of Professional Services Offerings in AWS Marketplace

VoiceFoundry, a TTEC Digital Company, announced that it is participating in the launch of Professional Services in AWS Marketplace by being one of the first to provide end-to-end customer experience as a service solutions (CXaaS). Continue reading VoiceFoundry, a TTEC Digital Company, Helps Support the Launch of Professional Services Offerings in AWS Marketplace

HGS Selected by the Crown Commercial Services G-Cloud Framework as an Approved Supplier

Hinduja Global Solutions (HGS), a global leader in business process management (BPM) and digital user experience solutions, announced that the Crown Commercial Services (CCS) has awarded the company approval to supply cloud and digital workforce solutions on the G-Cloud 12 Framework, including cloud and automation services to enable the cognitive contact centre. Continue reading HGS Selected by the Crown Commercial Services G-Cloud Framework as an Approved Supplier

Optimove and Dynamic Yield Announce Integration to Combine Multichannel Orchestration with Real-Time Personalization

Optimove, the Relationship Marketing Hub, and Dynamic Yield, the Experience Optimization Platform, announced a strategic integration that will allow brands to ensure each customer receives the optimal marketing treatment across channels. Continue reading Optimove and Dynamic Yield Announce Integration to Combine Multichannel Orchestration with Real-Time Personalization

Talkdesk Research Reveals Two-Thirds of Financial Services and Insurance Customers Say One Bad Experience Dilutes Brand Loyalty

Seven out of 10 customers demonstrate deeper loyalty to financial services and insurance companies that heavily invest in customer experience (CX), according to a new research study by Talkdesk®, the cloud contact centre for innovative enterprises. Continue reading Talkdesk Research Reveals Two-Thirds of Financial Services and Insurance Customers Say One Bad Experience Dilutes Brand Loyalty

Everstone to sell its customer experience platform ‘Everise’ to Brookfield

The Everstone Group (Everstone) announced that it has reached an agreement to sell Everise – an Everstone controlled entity founded in partnership with Sudhir Agarwal led Sunrise BPO (Sunrise) – to Brookfield Business Partners and its institutional partners (Brookfield) Agarwal, Founder & CEO, Everise will continue in his role. Continue reading Everstone to sell its customer experience platform ‘Everise’ to Brookfield

Adobe Completes Acquisition of Workfront

Adobe announced the completion of its acquisition of Workfront, the leading work management platform for marketers with more than 3,000 customers and one million users. Adobe’s acquisition of Workfront will bring efficiency, collaboration and productivity gains to marketing teams currently challenged with siloed work management solutions. Continue reading Adobe Completes Acquisition of Workfront