Business Systems (UK) Ltd, a specialist in Enterprise Communications solutions has partnered with Market Communications in New York to provide robust and legally compliant recording solutions to the financial trading floor environment. Continue reading Business Systems (UK) Ltd partner with New York based Market Communications To Provide Recording Solutions To The Financial Trading Floor Environment
Daily Archives: December 14, 2020
Predictions for 2021 – Contact Centres Need Extreme Digital CX Agility
What does 2021 hold for us? Aviad Abiri is VP, Portfolio Sales Enablement at NICE Ltd shares some of his thoughts with us. What will the CX landscape look like in 2021 and why will it need to look to extreme digital CX agility… Continue reading Predictions for 2021 – Contact Centres Need Extreme Digital CX Agility
Avaya Earns Frost & Sullivan Award for Excellence in Healthcare Solutions
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced it has earned Frost & Sullivan’s Competitive Strategy Leadership Award for its extensive portfolio of Avaya OneCloud healthcare solutions. Continue reading Avaya Earns Frost & Sullivan Award for Excellence in Healthcare Solutions
It’s good to talk: learning from COVID-19 customer experiences
The value of delivering good customer experience cannot be underestimated. Research from Infobip recently found that British businesses are set to lose more than £2.5 billion due to bad customer service during lockdown. But it’s not all doom and gloom; some retailers are getting customer service right. Continue reading It’s good to talk: learning from COVID-19 customer experiences
Santander Consumer Bank launches virtual agent powered by boost.ai
Boost.ai, a global leader in artificial intelligence for Fortune 1000 companies, announced today that Santander Consumer Bank has selected boost.ai’s conversational AI platform to enhance customer experience and support capacity for its Danish customers. Continue reading Santander Consumer Bank launches virtual agent powered by boost.ai
SpiceJet Selects Nuance to Launch its AI-Powered Virtual Voice Assistant “Pepper”
SpiceJet announced the launch of Pepper, the first bilingual, AI-powered virtual voice assistant in the Indian airline industry. Built on the advanced natural language understanding and call steering capabilities of Nuance Communications’ Intelligent Engagement Platform, Pepper is able to understand customer requests over the phone without needing legacy touchtone or menu options. Continue reading SpiceJet Selects Nuance to Launch its AI-Powered Virtual Voice Assistant “Pepper”