Business Systems (UK) Ltd partner with New York based Market Communications To Provide Recording Solutions To The Financial Trading Floor Environment

Business Systems (UK) Ltd, a specialist in Enterprise Communications solutions has partnered with Market Communications in New York to provide robust and legally compliant recording solutions to the financial trading floor environment. Continue reading Business Systems (UK) Ltd partner with New York based Market Communications To Provide Recording Solutions To The Financial Trading Floor Environment

It’s good to talk: learning from COVID-19 customer experiences

The value of delivering good customer experience cannot be underestimated. Research from Infobip recently found that British businesses are set to lose more than £2.5 billion due to bad customer service during lockdown. But it’s not all doom and gloom; some retailers are getting customer service right. Continue reading It’s good to talk: learning from COVID-19 customer experiences

SpiceJet Selects Nuance to Launch its AI-Powered Virtual Voice Assistant “Pepper”

SpiceJet announced the launch of Pepper, the first bilingual, AI-powered virtual voice assistant in the Indian airline industry. Built on the advanced natural language understanding and call steering capabilities of Nuance Communications’ Intelligent Engagement Platform, Pepper is able to understand customer requests over the phone without needing legacy touchtone or menu options. Continue reading SpiceJet Selects Nuance to Launch its AI-Powered Virtual Voice Assistant “Pepper”

Cogito Announces The AI Coaching System for the Enterprise

Cogito, the leader in AI Coaching Systems for the enterprise, announced a significant leap forward in its human-aware technology. With meaningful enhancements, including a novel approach to AI called Signal-Based Machine Learning, Cogito’s coaching system understands human behaviour, provides personalized contextual guidance and powerful insights throughout the call centre ecosystem. Continue reading Cogito Announces The AI Coaching System for the Enterprise