AWS Announces Five New Capabilities for Amazon Connect

Amazon Web Services, (AWS), an Amazon.com company, announced five new capabilities for AWS’s rapidly-growing contact centre service, Amazon Connect, that significantly improve contact centre agent productivity and end-user customer experiences. Amazon Connect is easy to use, quick to deploy, and highly scalable (up to tens of thousands of agents) to help companies of any size deliver superior customer service at a lower cost. Continue reading AWS Announces Five New Capabilities for Amazon Connect

Vodafone Business and RingCentral Announce Strategic Partnership to Deliver New Cloud-based Communications Services

Vodafone Business and RingCentral, a leading provider of global enterprise cloud communications, collaboration and contact centre solutions, announced a strategic partnership that seeks to transform business communications and collaboration. Continue reading Vodafone Business and RingCentral Announce Strategic Partnership to Deliver New Cloud-based Communications Services

Bentley Motors Reimagines the Future of Luxury Mobility Experiences with Salesforce

Salesforce, the global leader in CRM, announced that Bentley Motors, a British luxury automotive company, will deploy Salesforce cloud solutions to give its employees a 360-degree view of customers—connecting Bentley Motors’ sales, service, and marketing organizations to deliver a white-glove, personalized experience to customers. Continue reading Bentley Motors Reimagines the Future of Luxury Mobility Experiences with Salesforce

Salesforce Introduces Service Cloud Workforce Engagement to Help Contact Centres Thrive in an All-Digital, Work-from-Anywhere World

Salesforce, the global leader in CRM, introduced Service Cloud Workforce Engagement, a new dynamic workforce planning product that will help service leaders organize their entire workforce from anywhere and distribute the right work to the right agents based on skills and service channel. Continue reading Salesforce Introduces Service Cloud Workforce Engagement to Help Contact Centres Thrive in an All-Digital, Work-from-Anywhere World

Medallia and Five9 Partner to Provide Call Centre and Customer Experience Leaders with Rich Insights

Medallia, the leader in experience management announced a partnership with Five9, a leading cloud contact centre provider. The two companies will deliver a seamless integration between the Five9 Intelligent Cloud Contact Center and Medallia Experience Cloud – providing real-time feedback and analytics on call centre interactions and customer engagement. Continue reading Medallia and Five9 Partner to Provide Call Centre and Customer Experience Leaders with Rich Insights