imimobile enables ŠKODA AUTO to use the WhatsApp Business API for customer interactions

Global cloud communications software and services provider IMImobile announced that ŠKODA AUTO India has integrated the WhatsApp Business API as part of their customer communication strategy. ŠKODA is now using WhatsApp to streamline the vehicle service booking process, provide breakdown support, share their COVID-19 initiatives, share product information, and more. Continue reading imimobile enables ŠKODA AUTO to use the WhatsApp Business API for customer interactions

Business Adoption of 1:1 Video Messaging Grows 471% as Remote Sales and Distributed Work Dominate 2020

With the forced shift to remote work this year, video content went from a nice-to-have to a need-to-have tool for companies, a new research report shows. The number of respondents investing in asynchronous one-to-one video grew exponentially, from 7% in 2019 to 40% in 2020, representing a 471% increase year over year, according to The State of Video Report – 2020 Edition released today by Vidyard and Demand Metric, now in its seventh year. Continue reading Business Adoption of 1:1 Video Messaging Grows 471% as Remote Sales and Distributed Work Dominate 2020

Serviceaide Announces Integration of the Luma Virtual Agent with its Point of Business Service Management Platform Newly Acquired from Wendia

Serviceaide, Inc., a global provider of intelligent IT and enterprise service management solutions, announced availability, and seamless integration, of its Luma 2.5 virtual agent on the Point of Business (PoB) platform, a customer-acclaimed suite of service management modules used by large and mid-sized enterprises across Europe and North America. Continue reading Serviceaide Announces Integration of the Luma Virtual Agent with its Point of Business Service Management Platform Newly Acquired from Wendia

El Paso Water Selects Infosys as its Strategic Partner for Customer Service Transformation

Infosys, a global leader in next-generation digital services and consulting, announced a strategic partnership with El Paso Water (EPWater), a municipal utility in El Paso, Texas, to transform its legacy customer information systems (CIS) with Oracle Utilities Customer to Meter (C2M). Continue reading El Paso Water Selects Infosys as its Strategic Partner for Customer Service Transformation