Noble Systems, a global leader in omnichannel contact centre technology solutions, offers relief for companies dealing with high inbound call volumes and limited agent resources. Continue reading Noble IVR Helps Companies Reduce Hold Times for Improved Customer Service
Daily Archives: December 10, 2020
Former Oracle Executive Joins SurveyMonkey To Grow Customer Experience Business in EMEA
SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, announced former Oracle executive Graham Douglas has joined SurveyMonkey as vice president of CX sales in EMEA. Continue reading Former Oracle Executive Joins SurveyMonkey To Grow Customer Experience Business in EMEA
Upstream Works Enhances Assist Knowledge Management Solution for Optimized CX
Upstream Works, a provider of Omnichannel Contact Center solutions, announces feature enhancements to their Upstream Works Assist knowledge management solution for enterprises, enabling richer customer engagements, greater efficiency and more consistent service. Continue reading Upstream Works Enhances Assist Knowledge Management Solution for Optimized CX
Allego Expands Sales Learning and Enablement Market Leadership with Acquisition of Refract
Allego, the leader in sales learning and enablement solutions, announced its acquisition of Refract, a UK-based leader in sales engagement and multilingual conversation analytics. Refract brings to the merger deep capabilities in revenue intelligence—delivering AI-enhanced content and coaching recommendations from sales calls, demos and meetings—to improve sales outcomes and grow revenue. Continue reading Allego Expands Sales Learning and Enablement Market Leadership with Acquisition of Refract
Five9 and Deloitte Digital Form Alliance to Transform Digital Engagement and Elevate the Human Experience
Five9, an industry-leading provider of the intelligent cloud contact centre, announced that the company has entered into an alliance agreement with Deloitte Digital, part of Deloitte Consulting LLP, one of the largest professional services organizations in the world. Continue reading Five9 and Deloitte Digital Form Alliance to Transform Digital Engagement and Elevate the Human Experience
Verint Unveils Engagement Data Management, the Latest Addition to its Open Cloud Platform
Verint® launched its Engagement Data Management (EDM) solution, part of the Verint Cloud Platform. Verint EDM™ is the first solution to enable organizations to gain a uniform and cohesive view of interaction data across the organization’s many data silos created by the growing number of communication and collaboration platforms. Continue reading Verint Unveils Engagement Data Management, the Latest Addition to its Open Cloud Platform