Skybreak Elevates Airport Experience with Vee24 Live Customer Engagement

Vee24, the leader in intelligent, conversational, multi-experience solutions, announced that Skybreak is using the Vee24 platform to provide personalised online service to airport customers via video and text chat. Skybreak, an independent airport representation company, has assisted more than 500,000 passengers who missed flights, quickly providing a range of alternative options to get travel plans back on track. Continue reading Skybreak Elevates Airport Experience with Vee24 Live Customer Engagement

Revolut Choose Quinyx for their Workforce Management and Optimization

Global payments and money exchange fintech Revolut have chosen Quinyx for their Workforce Management and Workforce Optimization. Through this collaboration, Revolut will optimize their schedules and cut down on admin time, thanks to Quinyx’s advanced Workforce Management and AI Workforce Optimization solution. Continue reading Revolut Choose Quinyx for their Workforce Management and Optimization

Avaya Announces New AI Capabilities to Improve CX Integrating with Google Cloud Dialogflow CX

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced that its Avaya OneCloud™ CCaaS and OneCloud™ CPaaS portfolios are now available with Avaya AI Virtual Agent Enhanced, new human-like automation features that significantly improve customer experience and contact centre efficiency. Continue reading Avaya Announces New AI Capabilities to Improve CX Integrating with Google Cloud Dialogflow CX

SugarCRM Launches SugarPredict to Take the Guesswork Out of Sales with AI for All

SugarCRM, the innovator of time-aware CX, announced the launch of SugarPredict, the first data-fueled AI for CRM. SugarPredict delivers new levels of prediction accuracy without the time, cost, and technical expertise typically required for companies to take advantage of AI. Continue reading SugarCRM Launches SugarPredict to Take the Guesswork Out of Sales with AI for All

Carrefour chooses SurveyMonkey’s CX solution GetFeedback to optimize its customer experience at scale

SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, announced that Carrefour Group has selected GetFeedback to strengthen its customer experience (CX) program in the countries where it operates across the globe. Continue reading Carrefour chooses SurveyMonkey’s CX solution GetFeedback to optimize its customer experience at scale

Episerver Reintroduces Itself as Optimizely with Strategic Rebrand Focused on Optimizing Every Digital Experience

Episerver announced it has rebranded to Optimizely, following its acquisition of the business last year. Rooted in a proud heritage as a customer-centric digital experience platform (DXP) and Experimentation leader, the new brand reflects the endless innovation potential of digital experiences. Continue reading Episerver Reintroduces Itself as Optimizely with Strategic Rebrand Focused on Optimizing Every Digital Experience

Astute Expands Leadership Team to Drive Outstanding Customer Experience and Rapid Growth Initiatives

Astute, a leading customer engagement platform, announces Zarnaz Arlia as Chief Marketing Officer and Shellie Vornhagen as Chief Customer Experience Officer. In their new roles, Arlia and Vornhagen will lead Astute’s efforts to bring together marketing, care and commerce experiences. Continue reading Astute Expands Leadership Team to Drive Outstanding Customer Experience and Rapid Growth Initiatives

Three UK Selects MATRIXX Software and Salesforce Communications Cloud to Support New Digital Pre-Pay Service

MATRIXX Software, a global leader in 5G monetization for the communications industry, announced that Three UK’s new Pay As You Go offering is powered by the Go Digital™ solution, which combines MATRIXX Digital Commerce with Salesforce Communications Cloud and other technologies tailored for mobile providers. Continue reading Three UK Selects MATRIXX Software and Salesforce Communications Cloud to Support New Digital Pre-Pay Service

Cognigy Secures Funding to Meet Growing Demand for Conversational AI in Asia-Pacific

Cognigy announced a secured investment funding from Global Brain, one of Japan’s largest venture capital firms. The funding will enable Cognigy to capitalize on its position as a leader in Conversational AI and customer service automation in high-growth markets such as the Asia-Pacific region. Continue reading Cognigy Secures Funding to Meet Growing Demand for Conversational AI in Asia-Pacific

JetBlue Selects ASAPP Artificial Intelligence Platform for Customer Experience Transformation

JetBlue and ASAPP, the artificial intelligence research-driven company, announced that JetBlue will use the ASAPP AI platform to amplify productivity and efficiency of JetBlue crewmembers that operate the digital and telephone channels for their customers. Continue reading JetBlue Selects ASAPP Artificial Intelligence Platform for Customer Experience Transformation

Playvox Caps Record-Breaking Year with Acquisition of Agyle Time Workforce Management and Additional $25 Million Funding Raise

Playvox, the leading CRM-connected omnichannel contact center provider of agent optimization solutions, announced a $25 million funding round from Five Elms Capital and the acquisition of Agyle Time, a provider of cloud-native, digital-first workforce management (WFM) software for contact centres. Continue reading Playvox Caps Record-Breaking Year with Acquisition of Agyle Time Workforce Management and Additional $25 Million Funding Raise

Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report

Calabrio, the customer experience intelligence company, features perfect customer satisfaction scores and the number one spot in three of four categories in the 2020-2021 Workforce Optimization Product and Market Report from DMG Consulting LLC. Continue reading Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report