Vee24, the leader in intelligent, conversational, multi-experience solutions, announced that Skybreak is using the Vee24 platform to provide personalised online service to airport customers via video and text chat. Skybreak, an independent airport representation company, has assisted more than 500,000 passengers who missed flights, quickly providing a range of alternative options to get travel plans back on track. Continue reading Skybreak Elevates Airport Experience with Vee24 Live Customer Engagement
Monthly Archives: January 2021
Revolut Choose Quinyx for their Workforce Management and Optimization
Global payments and money exchange fintech Revolut have chosen Quinyx for their Workforce Management and Workforce Optimization. Through this collaboration, Revolut will optimize their schedules and cut down on admin time, thanks to Quinyx’s advanced Workforce Management and AI Workforce Optimization solution. Continue reading Revolut Choose Quinyx for their Workforce Management and Optimization
NICE inContact Named the Market Share Leader in Cloud-Based Contact Center Infrastructure by DMG Consulting
NICE announced that NICE inContact has been named in DMG Consulting’s 2020-2021 Cloud-Based Contact Center Infrastructure Product and Market Report as the market share leader based on seats. Continue reading NICE inContact Named the Market Share Leader in Cloud-Based Contact Center Infrastructure by DMG Consulting
Avaya Announces New AI Capabilities to Improve CX Integrating with Google Cloud Dialogflow CX
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced that its Avaya OneCloud™ CCaaS and OneCloud™ CPaaS portfolios are now available with Avaya AI Virtual Agent Enhanced, new human-like automation features that significantly improve customer experience and contact centre efficiency. Continue reading Avaya Announces New AI Capabilities to Improve CX Integrating with Google Cloud Dialogflow CX
SugarCRM Launches SugarPredict to Take the Guesswork Out of Sales with AI for All
SugarCRM, the innovator of time-aware CX, announced the launch of SugarPredict, the first data-fueled AI for CRM. SugarPredict delivers new levels of prediction accuracy without the time, cost, and technical expertise typically required for companies to take advantage of AI. Continue reading SugarCRM Launches SugarPredict to Take the Guesswork Out of Sales with AI for All
Carrefour chooses SurveyMonkey’s CX solution GetFeedback to optimize its customer experience at scale
SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, announced that Carrefour Group has selected GetFeedback to strengthen its customer experience (CX) program in the countries where it operates across the globe. Continue reading Carrefour chooses SurveyMonkey’s CX solution GetFeedback to optimize its customer experience at scale
Episerver Reintroduces Itself as Optimizely with Strategic Rebrand Focused on Optimizing Every Digital Experience
Episerver announced it has rebranded to Optimizely, following its acquisition of the business last year. Rooted in a proud heritage as a customer-centric digital experience platform (DXP) and Experimentation leader, the new brand reflects the endless innovation potential of digital experiences. Continue reading Episerver Reintroduces Itself as Optimizely with Strategic Rebrand Focused on Optimizing Every Digital Experience