Vee24, the leader in intelligent, conversational, multi-experience solutions, announced that Skybreak is using the Vee24 platform to provide personalised online service to airport customers via video and text chat. Skybreak, an independent airport representation company, has assisted more than 500,000 passengers who missed flights, quickly providing a range of alternative options to get travel plans back on track. Continue reading Skybreak Elevates Airport Experience with Vee24 Live Customer Engagement
Monthly Archives: January 2021
Revolut Choose Quinyx for their Workforce Management and Optimization
Global payments and money exchange fintech Revolut have chosen Quinyx for their Workforce Management and Workforce Optimization. Through this collaboration, Revolut will optimize their schedules and cut down on admin time, thanks to Quinyx’s advanced Workforce Management and AI Workforce Optimization solution. Continue reading Revolut Choose Quinyx for their Workforce Management and Optimization
NICE inContact Named the Market Share Leader in Cloud-Based Contact Center Infrastructure by DMG Consulting
NICE announced that NICE inContact has been named in DMG Consulting’s 2020-2021 Cloud-Based Contact Center Infrastructure Product and Market Report as the market share leader based on seats. Continue reading NICE inContact Named the Market Share Leader in Cloud-Based Contact Center Infrastructure by DMG Consulting
Avaya Announces New AI Capabilities to Improve CX Integrating with Google Cloud Dialogflow CX
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced that its Avaya OneCloud™ CCaaS and OneCloud™ CPaaS portfolios are now available with Avaya AI Virtual Agent Enhanced, new human-like automation features that significantly improve customer experience and contact centre efficiency. Continue reading Avaya Announces New AI Capabilities to Improve CX Integrating with Google Cloud Dialogflow CX
SugarCRM Launches SugarPredict to Take the Guesswork Out of Sales with AI for All
SugarCRM, the innovator of time-aware CX, announced the launch of SugarPredict, the first data-fueled AI for CRM. SugarPredict delivers new levels of prediction accuracy without the time, cost, and technical expertise typically required for companies to take advantage of AI. Continue reading SugarCRM Launches SugarPredict to Take the Guesswork Out of Sales with AI for All
Carrefour chooses SurveyMonkey’s CX solution GetFeedback to optimize its customer experience at scale
SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, announced that Carrefour Group has selected GetFeedback to strengthen its customer experience (CX) program in the countries where it operates across the globe. Continue reading Carrefour chooses SurveyMonkey’s CX solution GetFeedback to optimize its customer experience at scale
Episerver Reintroduces Itself as Optimizely with Strategic Rebrand Focused on Optimizing Every Digital Experience
Episerver announced it has rebranded to Optimizely, following its acquisition of the business last year. Rooted in a proud heritage as a customer-centric digital experience platform (DXP) and Experimentation leader, the new brand reflects the endless innovation potential of digital experiences. Continue reading Episerver Reintroduces Itself as Optimizely with Strategic Rebrand Focused on Optimizing Every Digital Experience
Astute Expands Leadership Team to Drive Outstanding Customer Experience and Rapid Growth Initiatives
Astute, a leading customer engagement platform, announces Zarnaz Arlia as Chief Marketing Officer and Shellie Vornhagen as Chief Customer Experience Officer. In their new roles, Arlia and Vornhagen will lead Astute’s efforts to bring together marketing, care and commerce experiences. Continue reading Astute Expands Leadership Team to Drive Outstanding Customer Experience and Rapid Growth Initiatives
Three UK Selects MATRIXX Software and Salesforce Communications Cloud to Support New Digital Pre-Pay Service
MATRIXX Software, a global leader in 5G monetization for the communications industry, announced that Three UK’s new Pay As You Go offering is powered by the Go Digital™ solution, which combines MATRIXX Digital Commerce with Salesforce Communications Cloud and other technologies tailored for mobile providers. Continue reading Three UK Selects MATRIXX Software and Salesforce Communications Cloud to Support New Digital Pre-Pay Service
Cognigy Secures Funding to Meet Growing Demand for Conversational AI in Asia-Pacific
Cognigy announced a secured investment funding from Global Brain, one of Japan’s largest venture capital firms. The funding will enable Cognigy to capitalize on its position as a leader in Conversational AI and customer service automation in high-growth markets such as the Asia-Pacific region. Continue reading Cognigy Secures Funding to Meet Growing Demand for Conversational AI in Asia-Pacific
JetBlue Selects ASAPP Artificial Intelligence Platform for Customer Experience Transformation
JetBlue and ASAPP, the artificial intelligence research-driven company, announced that JetBlue will use the ASAPP AI platform to amplify productivity and efficiency of JetBlue crewmembers that operate the digital and telephone channels for their customers. Continue reading JetBlue Selects ASAPP Artificial Intelligence Platform for Customer Experience Transformation
MaxContact ramps up growth plans after private equity investment and lockdown success
Contact centre software company MaxContact has announced plans to more than double in size in the next three years after receiving significant private equity investment and appointing its first non-executive chairman. Continue reading MaxContact ramps up growth plans after private equity investment and lockdown success
Playvox Caps Record-Breaking Year with Acquisition of Agyle Time Workforce Management and Additional $25 Million Funding Raise
Playvox, the leading CRM-connected omnichannel contact center provider of agent optimization solutions, announced a $25 million funding round from Five Elms Capital and the acquisition of Agyle Time, a provider of cloud-native, digital-first workforce management (WFM) software for contact centres. Continue reading Playvox Caps Record-Breaking Year with Acquisition of Agyle Time Workforce Management and Additional $25 Million Funding Raise
Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report
Calabrio, the customer experience intelligence company, features perfect customer satisfaction scores and the number one spot in three of four categories in the 2020-2021 Workforce Optimization Product and Market Report from DMG Consulting LLC. Continue reading Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report
Citrix to Acquire Wrike, Delivering Modern Digital Workspace and Advancing Future of Work
Citrix announced that it has entered into a definitive agreement to acquire Wrike, a rapidly growing, recognized leader in the SaaS collaborative work management space, for $2.25 billion in cash. Continue reading Citrix to Acquire Wrike, Delivering Modern Digital Workspace and Advancing Future of Work