Facebook has reached an agreement to acquire Kustomer, a top-rated CRM that enables businesses to effectively manage all customer interactions across channels. Facebook’s goal with Kustomer is simple: to give businesses access to best-in-class tools that deliver excellent service and support. Continue reading Facebook to acquire Kustomer
Daily Archives: December 1, 2020
Swinton Group Boosts Net Promoter Score by 11 Percent with NICE Attended Automation
NICE announced that Swinton Group has transformed customer service and improved both customer and employee experiences by leveraging NICE’s Attended Automation solution. A UK-based insurance retailer with a network of branches across the country, Swinton Group redefined customer service workflows to ensure employees had the right data at the opportune time and next-step guidance at their fingertips with NICE’s Attended Automation solution. Continue reading Swinton Group Boosts Net Promoter Score by 11 Percent with NICE Attended Automation
BT’s refurbished Doncaster office due to open in Spring
BT released new images of its Doncaster Contact Centre currently undergoing a multi-million-pound refurbishment – as it announced the project will complete early next year. Continue reading BT’s refurbished Doncaster office due to open in Spring
Puzzel launches disruptive new solutions packages to transform customer experience in Europe
Puzzel, the trailblazing innovator of CCaaS for Europe’s leading customer contact centres, has launched a set of customer service solutions packages – Engage, Delight and Inspire.
Continue reading Puzzel launches disruptive new solutions packages to transform customer experience in Europe
Verint Introduces Digital Behavior Analytics
Verint® announced the addition of Digital Behavior Analytics to its Experience Cloud solution, creating a deep, insightful, and comprehensive view of digital customer interactions. The new solution captures and tracks millions of clicks, gestures, taps, and other actions so organizations can see and analyse how customers navigate digital properties, automate how they find and fix problems, and vastly improve bottom-line outcomes. Continue reading Verint Introduces Digital Behavior Analytics
Unbabel Launches COMET, Blazing New Trail for Ultra-Accurate Machine Translation
Unbabel, the AI-powered, human-refined translation platform that enables multilingual customer service at scale, announced the release of COMET (Crosslingual Optimized Metric for Evaluation of Translation), an open-source neural framework and metric for Machine Translation (MT) evaluation that has been validated as a top performing metric by the 2020 Fifth Conference on Machine Translation (WMT20). Continue reading Unbabel Launches COMET, Blazing New Trail for Ultra-Accurate Machine Translation