ResQ, the leading outsourced contact centre specialist, has today announced that it has expanded its long-standing partnership with Vodafone to create 120 permanent jobs in Hull. Continue reading ResQ to Create 120 New Permanent Jobs in Hull
Daily Archives: December 9, 2020
All Work and No Play: Connecting the dots trends report – How the 9-5 model saps productivity
Companies are now torn between preparing for a full return to the office at some point, and committing to large-scale remote work. And they’ve generally used examples of employees adopting healthier lifestyles or working longer hours to plead their case for or against – usually with work-life balance in mind. Continue reading All Work and No Play: Connecting the dots trends report – How the 9-5 model saps productivity
Aculab adds bespoke implementation services to its localised global CPaaS, Aculab Cloud
Aculab, a prominent worldwide provider of API-driven advanced speech and signal processing technologies, is pleased to announce the latest developments to its Communications Platform as a Service (CPaaS) Aculab Cloud. Continue reading Aculab adds bespoke implementation services to its localised global CPaaS, Aculab Cloud
Enghouse Interactive’s flagship Contact Centre solution achieves certification under prestigious Microsoft Teams Programme
Enghouse Interactive has announced that its flagship contact centre solution, Communications Center (CC) has become one of the first to have passed certification testing under Microsoft Teams’ new certification program, Connected Contact Center. Continue reading Enghouse Interactive’s flagship Contact Centre solution achieves certification under prestigious Microsoft Teams Programme
NICE Survey Finds At Least 50 Percent or More of Interactions Being Handled Through Digital Channels
NICE announced the results of a new survey amongst CX leaders. Findings confirm consumers favour the use of digital channels when interacting with service providers. Entitled ‘Customer Service Leadership in a New Reality,’ the new survey showcases the path CX leaders plan to take to drive agility into their contact centres to deliver on customer expectations. Continue reading NICE Survey Finds At Least 50 Percent or More of Interactions Being Handled Through Digital Channels
Enreach named by Frost & Sullivan as a European leader in Unified Communications as a Services (UCaaS)
Enreach, the fast-growing European unified communications group, has been named as one of the market leaders in a new Frost Radar focused on European hosted IP Telephony and Unified Communications as a Service (UCaaS). Enreach scores high on both its innovation and growth dimensions. Continue reading Enreach named by Frost & Sullivan as a European leader in Unified Communications as a Services (UCaaS)