ResQ, the leading outsourced contact centre specialist, has today announced that it has expanded its long-standing partnership with Vodafone to create 120 permanent jobs in Hull. Continue reading ResQ to Create 120 New Permanent Jobs in Hull
Daily Archives: December 9, 2020
All Work and No Play: Connecting the dots trends report – How the 9-5 model saps productivity
Companies are now torn between preparing for a full return to the office at some point, and committing to large-scale remote work. And they’ve generally used examples of employees adopting healthier lifestyles or working longer hours to plead their case for or against – usually with work-life balance in mind. Continue reading All Work and No Play: Connecting the dots trends report – How the 9-5 model saps productivity
Aculab adds bespoke implementation services to its localised global CPaaS, Aculab Cloud
Aculab, a prominent worldwide provider of API-driven advanced speech and signal processing technologies, is pleased to announce the latest developments to its Communications Platform as a Service (CPaaS) Aculab Cloud. Continue reading Aculab adds bespoke implementation services to its localised global CPaaS, Aculab Cloud
Enghouse Interactive’s flagship Contact Centre solution achieves certification under prestigious Microsoft Teams Programme
Enghouse Interactive has announced that its flagship contact centre solution, Communications Center (CC) has become one of the first to have passed certification testing under Microsoft Teams’ new certification program, Connected Contact Center. Continue reading Enghouse Interactive’s flagship Contact Centre solution achieves certification under prestigious Microsoft Teams Programme
NICE Survey Finds At Least 50 Percent or More of Interactions Being Handled Through Digital Channels
NICE announced the results of a new survey amongst CX leaders. Findings confirm consumers favour the use of digital channels when interacting with service providers. Entitled ‘Customer Service Leadership in a New Reality,’ the new survey showcases the path CX leaders plan to take to drive agility into their contact centres to deliver on customer expectations. Continue reading NICE Survey Finds At Least 50 Percent or More of Interactions Being Handled Through Digital Channels
Enreach named by Frost & Sullivan as a European leader in Unified Communications as a Services (UCaaS)
Enreach, the fast-growing European unified communications group, has been named as one of the market leaders in a new Frost Radar focused on European hosted IP Telephony and Unified Communications as a Service (UCaaS). Enreach scores high on both its innovation and growth dimensions. Continue reading Enreach named by Frost & Sullivan as a European leader in Unified Communications as a Services (UCaaS)
Upstream Works Unifies CX with New Desktop for Digital Workers
Upstream Works Software Ltd. is excited to announce their new Desktop tailored for digital workers in the Contact Center and Back Office. The Upstream Works Desktop (UWD) will unify customer engagements across the entire organization, ensuring a great experience through the whole journey. Continue reading Upstream Works Unifies CX with New Desktop for Digital Workers
8×8 New Release Delivers Work From Anywhere Insights and Improved Administrator and User Experience
8×8 announced new 8×8 Open Communications Platform™ enhancements, improving how organizations manage and use communications and collaboration. These new innovations are helping organizations accelerate digital workplace initiatives and optimize employee productivity and customer experiences from anywhere on any device. Continue reading 8×8 New Release Delivers Work From Anywhere Insights and Improved Administrator and User Experience
Lifesize Augments Cloud Contact Centre Capabilities and Application Integrations to Deliver Enriched Omnichannel Customer Experience
Lifesize, a global innovator of immersive enterprise communication solutions, announced a bevy of new features and integrations for the Lifesize CxEngage contact centre-as-a-service (CCaaS) platform. Ranging from conversational AI to reporting capabilities, these enhancements enable contact centre agents to be more effective in their work and result in more seamless omnichannel customer experiences. Continue reading Lifesize Augments Cloud Contact Centre Capabilities and Application Integrations to Deliver Enriched Omnichannel Customer Experience
Verint Announces Automation Solution to Improve Retail Banking Customer Experience
Verint® announced an integration of its Cloud branch workforce management solution, CloudCords™, with TimeTrade Scheduler to streamline online appointment scheduling in retail banking. TimeTrade Systems, Inc. is a leading provider of online intelligent appointment scheduling software. Continue reading Verint Announces Automation Solution to Improve Retail Banking Customer Experience