LivePerson’s 2020 Consumer Preferences for Conversational Commerce report reveals skyrocketing demand for messaging and conversational AI

LivePerson announced the findings of its 2020 Consumer Preferences for Conversational Commerce report examining consumer attitudes and preferences around brand interactions, messaging, and conversational AI and commerce. Continue reading LivePerson’s 2020 Consumer Preferences for Conversational Commerce report reveals skyrocketing demand for messaging and conversational AI

West Bromwich Building Society Selects Unisys to Launch New Digital Financial Services for its Members

Unisys Corporation announced that West Bromwich Building Society (the West Brom) has selected Unisys’ omnichannel banking platform Elevate™ to support the society’s digital transformation by delivering secure new digital services for its members – giving them greater choice and easier ways to manage their savings via any channel. Continue reading West Bromwich Building Society Selects Unisys to Launch New Digital Financial Services for its Members

Ada Enables Automated Customer Experiences at Scale, Build Once and Deploy Across WhatsApp and Facebook Channels

Ada, the leader in Automated Customer Experience (ACX), announced new Social Channels features that enable customers to design and deliver cost efficient automated experiences at scale, across social channels WhatsApp and Facebook, with support for Line, SMS, and Twitter to come early 2021. Continue reading Ada Enables Automated Customer Experiences at Scale, Build Once and Deploy Across WhatsApp and Facebook Channels

RingCentral Ranked Highest in Five out of Five Use Cases in the 2020 Gartner Critical Capabilities for Unified Communications as a Service Worldwide Report

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions announced that it has received the highest scores in every use case among 14 total vendors in the November 2020 Critical Capabilities for Unified Communications as a Service (UCaaS), Worldwide report. Continue reading RingCentral Ranked Highest in Five out of Five Use Cases in the 2020 Gartner Critical Capabilities for Unified Communications as a Service Worldwide Report