Nordic insurance group Gjensidige has chosen Telia’s customer care platform ACE for its customer services in Denmark, Norway and Sweden. The agreement is for a comprehensive future-proof solution with cutting-edge technology and includes operator services, switchboards, contact centres and AI features. Continue reading Gjensidige partners with Telia for customer care solution across the Nordics
Daily Archives: December 10, 2020
Uniphore and Tech Mahindra Partner to Drive Innovation in Customer Experience
Uniphore, an early leader in Conversational Service Automation (CSA), announced that it has entered into a multi-year, multi-million dollar strategic agreement with Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions to expand its global reach and drive IT innovation in the contact centre as the industry adapts to an increasingly digitalized and remote work friendly environment. Continue reading Uniphore and Tech Mahindra Partner to Drive Innovation in Customer Experience