Clarabridge, a global leader in Customer Experience Management (CEM) for the world’s top brands, announced its latest innovation, Clara™— the world’s first intelligent search assistant providing the critical answers customer experience (CX), customer engagement, and contact centre teams need, right when they need them. Continue reading Clarabridge Debuts Clara™ the World’s First Intelligent Search Assistant for Instant CX Insights →

Verint® announced enhancements to Verint Connect, the interactive engagement portal designed to give customers and partners access to the information they need about Verint solutions, services and training all in one place. Continue reading Verint Announces New Enhancements to Verint Connect →

Bucher + Suter announced it has launched b+s Connects for Service Cloud Voice on Salesforce AppExchange, empowering customers to connect Cisco Contact Center to Salesforce Service Cloud Voice. Continue reading Bucher + Suter Announces b+s Connects for Service Cloud Voice on Salesforce AppExchange →

Oracle announced that Medallia, a global leader in customer and employee experience, has selected Oracle as a preferred cloud infrastructure provider to power its Medallia Experience Cloud SaaS platform, as part of its multi-cloud strategy. Continue reading Medallia Taps Oracle as a Preferred Cloud Infrastructure Provider to Power Medallia Experience Cloud →