NICE has announced the launch of CXone SmartReach following the acquisition of ContactEngine, the leader in proactive conversational AI. Continue reading NICE Redefines Proactive Conversational AI for Digital Experiences With CXone SmartReach
Daily Archives: July 7, 2021
Northern Powergrid to transform contact centre and enhance customer support
Northern Powergrid, the company responsible for the electricity distribution network across the North East, Yorkshire and northern Lincolnshire, is set to transform its contact centre for the 8 million customers whose everyday life it powers. Continue reading Northern Powergrid to transform contact centre and enhance customer support
Start-up Glovo chooses digital voice solutions from Orange Business Services to help expand customer experience globally
Delivery service start-up Glovo, headquartered in Barcelona, Spain, has engaged Orange Business Services to support its global expansion plans with a wide range of contact centre and telephony services. Continue reading Start-up Glovo chooses digital voice solutions from Orange Business Services to help expand customer experience globally
Mapping the Full Customer Journey – 3 Reasons Why Voice Matters
Too many organisations underestimate the power of voice and yet it continues to be the building block of an effective omnichannel customer engagement strategy. Kris McKenzie at Calabrio suggests the secret to success lies in blending voice, and its unfiltered insights, with your CRM to build better customer journeys… Continue reading Mapping the Full Customer Journey – 3 Reasons Why Voice Matters
BT Chooses Box for Cloud Content Management
Box, the leading Content Cloud, announced that it has expanded its relationship with BT, a leading provider of global communications services and solutions. Continue reading BT Chooses Box for Cloud Content Management