Uniphore, an early leader in Conversational Service Automation (CSA), announced innovative new Artificial Intelligence (AI) enhancements to its portfolio of products. With these additions, the company continues to lead in providing new and exciting options for organizations to deliver transformational experiences throughout the entire engagement cycle – before, during and after contact is made. Continue reading New Uniphore AI-Driven Capabilities Provide Enhanced Customer Experiences
Daily Archives: July 15, 2021
Startek Announces Collaboration with Automation Anywhere to Strengthen its RPA Capabilities
Startek, a global provider of customer experience management solutions, announced a strategic collaboration with Automation Anywhere™, a global leader in cloud robotic process automation (RPA). By joining forces, Startek, along with Automation Anywhere, will implement AI-powered RPA capabilities across its customer experience (CX) value chain by efficiently catering to the growing demand from its partners. Continue reading Startek Announces Collaboration with Automation Anywhere to Strengthen its RPA Capabilities
LeadDesk expands its portfolio with the acquisition of GetJenny
LeadDesk is a European SaaS contact centre software vendor. The company is now expanding its service portfolio with the acquisition of the entire share capital of GetJenny Ltd – a Finnish company specialized in automating customer service with artificial intelligence and machine learning. Continue reading LeadDesk expands its portfolio with the acquisition of GetJenny
ZoomInfo to Acquire Conversation Intelligence Leader Chorus.ai
ZoomInfo, a global leader in modern go-to-market software, data, and intelligence, announced it has agreed to acquire Chorus.ai, a leader in Conversation Intelligence with the industry’s most advanced technology. Continue reading ZoomInfo to Acquire Conversation Intelligence Leader Chorus.ai
Semafone Launches SecureWeb+ to Simplify and Secure Payments on Third-Party Websites
Semafone®, the leading provider of data security and compliance solutions for call and contact centres, announced the launch of Semafone SecureWeb+™ which enables outsourced contact centres, in-house customer support, and merchants to make payments on behalf of others via third-party websites. Continue reading Semafone Launches SecureWeb+ to Simplify and Secure Payments on Third-Party Websites