Amplifying the employee experience at a time of hybrid work

Hybrid working is set to stay with us in the foreseeable future. But with no one-size-fits-all approach how can companies ensure their current work policy reflects the needs and wishes of their workforce? Sam Dennison, Employee Experience Lead UKI-MEA at Medallia explains how companies can navigate and design for the hybrid employee experience… Continue reading Amplifying the employee experience at a time of hybrid work

Global BPO Webhelp Acquires OneLink to Expand Operations in the Americas

Webhelp, a leading global provider of customer experience (CX) and business solutions, has announced its intent to acquire OneLink, an innovator in digitally-enabled CX, BPO and technology services supporting tier one brands throughout the United States, Europe, and Latin America. Continue reading Global BPO Webhelp Acquires OneLink to Expand Operations in the Americas

Survey: White lies leave UK companies in the dark

How many of us have told a waiter we were happy with an overcooked meal or said our broadband or banking services were fine just to get a company representative off the phone? Now a new survey has quantified what might be described as “traditional British reserve”, and in doing so, revealed a huge dilemma for British businesses. Continue reading Survey: White lies leave UK companies in the dark

Five9 Extends its Practical AI Solutions for Low-Code Development, Voice Biometrics, Real-time Analytics and Agent Coaching

Five9, an industry leading provider of the intelligent cloud contact centre, announced a number of platform enhancements that make it easier to deploy customer-and-agent-facing AI solutions in the contact centre. Continue reading Five9 Extends its Practical AI Solutions for Low-Code Development, Voice Biometrics, Real-time Analytics and Agent Coaching

Qualtrics Launches Experience Design Hybrid Work and Workplaces Solutions

Qualtrics, the world’s No. 1 Experience Management (XM) provider and creator of the XM category, launched Experience Design for Hybrid Work and Workplaces to help organizations use employee feedback to create new work experiences that enhance productivity, innovation, and growth in the new world of work. Continue reading Qualtrics Launches Experience Design Hybrid Work and Workplaces Solutions

Anaplan Continues to Explore Different Ways to Put the Customer First

Medallia, the global leader in customer and employee experience, and Anaplan, provider of a leading cloud-native platform for orchestrating business performance, shared results from the deployment of the Medallia Experience Cloud to reimagine how Anaplan collects, manages, and actions customer feedback. Continue reading Anaplan Continues to Explore Different Ways to Put the Customer First