Daily Archives: July 14, 2021

Guest Post

Amplifying the employee experience at a time of hybrid work

Hybrid working is set to stay with us in the foreseeable future. But with no one-size-fits-all approach how can companies ensure their current work policy reflects the needs and wishes of their workforce? Sam Dennison, Employee Experience Lead UKI-MEA at Medallia explains how companies can navigate and design for the hybrid employee experience… Continue reading Amplifying the employee experience at a time of hybrid work →

Acquisitions & Mergers

Global BPO Webhelp Acquires OneLink to Expand Operations in the Americas

Webhelp, a leading global provider of customer experience (CX) and business solutions, has announced its intent to acquire OneLink, an innovator in digitally-enabled CX, BPO and technology services supporting tier one brands throughout the United States, Europe, and Latin America. Continue reading Global BPO Webhelp Acquires OneLink to Expand Operations in the Americas →

Market Research

Survey: White lies leave UK companies in the dark

How many of us have told a waiter we were happy with an overcooked meal or said our broadband or banking services were fine just to get a company representative off the phone? Now a new survey has quantified what might be described as “traditional British reserve”, and in doing so, revealed a huge dilemma for British businesses. Continue reading Survey: White lies leave UK companies in the dark →

Technology

Five9 Extends its Practical AI Solutions for Low-Code Development, Voice Biometrics, Real-time Analytics and Agent Coaching

Five9, an industry leading provider of the intelligent cloud contact centre, announced a number of platform enhancements that make it easier to deploy customer-and-agent-facing AI solutions in the contact centre. Continue reading Five9 Extends its Practical AI Solutions for Low-Code Development, Voice Biometrics, Real-time Analytics and Agent Coaching →