Mitel Expands Partnership with BT to Help UK Businesses Gain in Agility with Cloud-based Communications

Mitel® announced an expanded partnership with BT to deliver a customisable unified communications as a service (UCaaS) solution for its business customers: MiCloud UC and MiCloud CC. The launch brings together the UK’s leading telecommunications provider with a leader in global cloud communications to help businesses continue to manage increased levels of remote working and accelerate digital transformation. Continue reading Mitel Expands Partnership with BT to Help UK Businesses Gain in Agility with Cloud-based Communications

Thales Supports Mobile Operators With Advanced Voice Biometric Authentication

Thales announces a new voice biometric solution which is part of Thales Trusted Digital Identity Service Platform for onboarding and authentication. It meets the growing demand from mobile operator call centres to fight identity fraud whilst providing a seamless customer experience. Continue reading Thales Supports Mobile Operators With Advanced Voice Biometric Authentication

Medallia Helps Schneider Electric to Delight Customers With Outstanding Digital Experiences

Medallia, the global leader in customer and employee experience, and Schneider Electric, the leader in the digital transformation of energy management and automation, announced results of the implementation of Medallia’s solution to capture digital feedback to continue helping deliver outstanding experiences to Schneider Electric customers. Continue reading Medallia Helps Schneider Electric to Delight Customers With Outstanding Digital Experiences

Utilities Service Provider DRF Taps Edify for Contact Center and Unified Communications

Edify Labs, the customer experience software company that makes business communications feel more like personal ones, announced that DRF Water Heating Solutions, a full-service provider of water heating, plumbing, and energy efficiency solutions for residential, multi-family, and commercial customers, is using Edify CX to fulfil its contact centre (CCaaS) and unified communications (UCaaS) needs. Continue reading Utilities Service Provider DRF Taps Edify for Contact Center and Unified Communications