Mitel® announced an expanded partnership with BT to deliver a customisable unified communications as a service (UCaaS) solution for its business customers: MiCloud UC and MiCloud CC. The launch brings together the UK’s leading telecommunications provider with a leader in global cloud communications to help businesses continue to manage increased levels of remote working and accelerate digital transformation. Continue reading Mitel Expands Partnership with BT to Help UK Businesses Gain in Agility with Cloud-based Communications
Daily Archives: July 8, 2021
Moneypenny partners with WildJar to help dealerships accelerate sales
A partnership between leading outsourced communications expert, Moneypenny and call intelligence software provider, WildJar promises to support the automotive industry with improved customer experience and revenues. Continue reading Moneypenny partners with WildJar to help dealerships accelerate sales
Thales Supports Mobile Operators With Advanced Voice Biometric Authentication
Thales announces a new voice biometric solution which is part of Thales Trusted Digital Identity Service Platform for onboarding and authentication. It meets the growing demand from mobile operator call centres to fight identity fraud whilst providing a seamless customer experience. Continue reading Thales Supports Mobile Operators With Advanced Voice Biometric Authentication
Enghouse Systems Acquires Momindum SAS
Enghouse Systems Limited announced it has acquired Momindum SAS, a SaaS enterprise video software company. Continue reading Enghouse Systems Acquires Momindum SAS
Medallia Helps Schneider Electric to Delight Customers With Outstanding Digital Experiences
Medallia, the global leader in customer and employee experience, and Schneider Electric, the leader in the digital transformation of energy management and automation, announced results of the implementation of Medallia’s solution to capture digital feedback to continue helping deliver outstanding experiences to Schneider Electric customers. Continue reading Medallia Helps Schneider Electric to Delight Customers With Outstanding Digital Experiences
Kids Help Phone Deploys Verint Customer Engagement Cloud Platform
Verint® announced that Kids Help Phone, a Canadian national e-mental health service for young people, is expanding its use of Verint’s Cloud Workforce Management (WFM) solution to address unprecedented increases in call volumes due to the COVID-19 pandemic. Continue reading Kids Help Phone Deploys Verint Customer Engagement Cloud Platform