Founded as a customer service solution that evolved into a customer engagement platform, European company Dixa announced a Series C funding round totaling $105M. The company is leading the change from customer service to value creation with a multiexperience approach, challenging the status quo and delivering value-driven experiences that generate results for businesses. Continue reading Dixa, the Next-Gen CX Platform, Raises $105M Series C to Transform Customer Service Worldwide
Daily Archives: July 28, 2021
Redsquid announce partnership with omnichannel contact centre provider Cirrus
Managed Service provider Redsquid have announced their partnership with Cirrus and their award-winning contact centre platform. The partnership enables Redsquid to provide large SME and enterprise customers an omnichannel contact centre solution to meet changing customer demands that have been accelerated by the Covid-19 pandemic. Continue reading Redsquid announce partnership with omnichannel contact centre provider Cirrus
Gupshup fast-tracks global Conversational Messaging vision with additional $240 million fund raise
Gupshup, the leader in conversational messaging, announced it has raised an additional $240 million in follow-on funding from an industry-leading group of investors including Fidelity Management and Research Company LLC, Tiger Global, Think Investments, Malabar Investments, Harbor Spring Capital, certain accounts managed by Neuberger Berman Investment Advisers LLC, White Oak, Neeraj Arora and others. Continue reading Gupshup fast-tracks global Conversational Messaging vision with additional $240 million fund raise
Wings Financial Delivers Personalized and Secure Customer Experiences with Nuance AI Solutions
Nuance® announced that Wings Financial Credit Union, Minnesota’s largest credit union and one of the top credit unions nationally, has deployed Nuance’s Intelligent Engagement platform and Gatekeeper voice biometrics solution to provide their members with superior personalized, secure experiences. Continue reading Wings Financial Delivers Personalized and Secure Customer Experiences with Nuance AI Solutions
Aisera Collaborates with Microsoft to Elevate Employee and Customer Service Through Conversational AI and Robotic Process Automation (RPA)
Aisera, one of the world’s first AI-driven platforms that automates tasks, actions and workflows for employees and customers, announced they would be partnering with Microsoft to deliver next-gen AI Service Desk solutions to automate requests, tickets, and operations for IT, HR, DevOps, and Customer Service departments. Continue reading Aisera Collaborates with Microsoft to Elevate Employee and Customer Service Through Conversational AI and Robotic Process Automation (RPA)
Broadvoice Expands Technology Portfolio, Vertical Markets and Global Reach with GoContact Acquisition
Broadvoice®, an award-winning provider of hosted voice, unified communications (UC) and SIP Trunking services for businesses, announced that the company has acquired GoContact, an Aveiro, Portugal-based international provider of Contact Center as a Service (CCaaS) solutions with sales and service operations in Portugal, Spain, Morocco, Angola and Colombia. Continue reading Broadvoice Expands Technology Portfolio, Vertical Markets and Global Reach with GoContact Acquisition