Virgin Media has opened applications for 100 full and part-time Customer Service Representative roles in Wythenshawe, Manchester. Continue reading Virgin Media creates 100 customer service jobs in Manchester
Daily Archives: July 19, 2021
IFS acquires Customerville
IFS, the global cloud enterprise applications company, announces that it has acquired Customerville. Design-Driven Feedback™ technology provider, Customerville, is an award-winning feedback platform that elevates feedback and listening across the entire customer journey, blending technology, design, and behavioral science to emulate how people naturally share and respond to feedback. Continue reading IFS acquires Customerville
Moneypenny appoints new Chief Financial Officer Andrew Collis
Moneypenny, the leading global outsourced communications provider has appointed a new Chief Financial Officer, Andrew Collis who was previously CFO at Mobica, a global software services company. Continue reading Moneypenny appoints new Chief Financial Officer Andrew Collis
The City of Greater Bendigo Improves Community Connections with the Alvaria™ Contact Centre Platform
Alvaria, Inc, formerly Noble Systems announces the selection of their Contact Centre platform at the City of Greater Bendigo, Victoria, Australia to provide better and more responsive services to its residents. Continue reading The City of Greater Bendigo Improves Community Connections with the Alvaria™ Contact Centre Platform
Enghouse Vidyo bets on Veridas’ facial biometrics to eliminate fraud in video conferences
Enghouse Interactive, a leading global provider of contact centre and video collaboration software, and Veridas, a world leader in biometric solutions for digital identity verification development, have unveiled their joint video conferencing solution with facial biometrics. Continue reading Enghouse Vidyo bets on Veridas’ facial biometrics to eliminate fraud in video conferences
Zoom to Acquire Five9
Zoom Video Communications, Inc. announced it has entered into a definitive agreement to acquire Five9, Inc., a leading provider of the intelligent cloud contact centre, in an all-stock transaction valued at approximately $14.7 billion. Combining Five9’s Contact Center as a Service (“CCaaS”) solution with Zoom’s broad communications platform will transform how businesses connect with their customers, building the customer engagement platform of the future. Continue reading Zoom to Acquire Five9