LivePerson acquires e-bot7 to make self-serve, quick-launch conversational AI more accessible

LivePerson, a global leader in conversational AI, announced the acquisition of German conversational AI company e-bot7. The strategic acquisition propels LivePerson’s self-service capabilities — empowering brands of all sizes to quickly launch AI-powered messaging experiences — as well as its continued growth across Europe. Continue reading LivePerson acquires e-bot7 to make self-serve, quick-launch conversational AI more accessible

SugarCRM Adds Its SugarPredict AI Capabilities to Supercharge Sales and Service Teams with Automated Sentiment Analysis

SugarCRM announced the expansion of its powerful SugarPredict AI capabilities with the addition of sentiment analysis, designed to supercharge every sales and service interaction with the power of knowing each customer and prospect’s emotional state and intent. Continue reading SugarCRM Adds Its SugarPredict AI Capabilities to Supercharge Sales and Service Teams with Automated Sentiment Analysis

NICE Receives Highest Scores Across All Four Use Cases in 2021 Gartner Critical Capabilities for Workforce Engagement Management