Odigo, a global leader in Contact Center as a Service (CCaaS) solutions, has announced findings from its annual AI for CX report. The research, conducted by Davies Hickman, surveys over 1000 business executives in Belgium and the Netherlands, France, Germany, Spain and the UK, and analyses how contact centres are leveraging AI to enhance their offerings and their attitudes to new technologies. Continue reading 9 in 10 European executives are now looking to AI to improve CX, new survey reveals →

Jacada, a leading provider of AI and RPA powered virtual assistants, recently released key insights on why contact centre employees are stressed and how their stress negatively affects the customer experience. Continue reading Social Media Study: Stress Hurts Call Center Employees and the Customer Experience →